Maryam Al-Otaibi
Customer Service Supervisor
Riyadh
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Al Meswak Dental Clinics
01.2023 - 01.2024
- Schedule Management, Report Preparation, Supporting the Manager, Internal and External Communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Acted as a liaison between employees and management, fostering an open line of communication that addressed concerns in a timely manner.
- Facilitated effective decision-making with timely research and preparation of briefing materials for the CEO''s review.
- Maintained an organized office environment through meticulous record-keeping practices that facilitated easy access to relevant documents when needed.
- Coordinated successful events for both internal staff members and external stakeholders while adhering to given budgets and timelines.
- Assisted in budget management by monitoring expenses, reconciling financial reports, and making recommendations for cost savings where appropriate.
Public Relations Service
Al Meswak Dental Clinics
01.2022 - 01.2023
- Supervised the reception of visits from official entities and managed interactions effectively and professionally.
- Planned and organized seminars, meetings and retreats.
- Managed internal, external, and crisis communications.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Increased media coverage
- Coordinated successful media events, including press conferences and product launches, generating positive publicity.
Supervisor
Al Muhidab Dental
01.2020 - 01.2022
- Team Management, Training and Development, Performance Monitoring.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service
Al Muhidab Dental
1 2017 - 1 2020
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor of Science - Banking And Financial Support Services
King Saud University
04.2001 -
Skills
Customer Encounter
Problem solving
Good handling
Communication skills
Computer skills
Rapid adaptation in the work environment
Flexibility and ability to prioritize
Languages
Arabic
English
Training
- English Course, Alkhaleej Institute
- The Art of Dealing with Public Relations Course
Timeline
Assistant Manager
Al Meswak Dental Clinics
01.2023 - 01.2024
Public Relations Service
Al Meswak Dental Clinics
01.2022 - 01.2023
Supervisor
Al Muhidab Dental
01.2020 - 01.2022
Bachelor of Science - Banking And Financial Support Services
King Saud University
04.2001 -
Customer Service
Al Muhidab Dental
1 2017 - 1 2020
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