Maryam AlNajjar
Dammam,Kingdom of Saudi Arabia
Summary
Motivated individual interested and looking forward to grow within the insurance field. The insurance companies value has increased rapidly during the pandemic specially in the medical field, as they have provided outstanding support to the committees. Personally, I am interested to be part of that field, develop my skills and deliver to the organization's expectations.
As well, During the current work experience, I developed great set of client relations and management skills that can be utilized in other positions and fields including; sales, customer services, client facing, problem solving, team work and leadership.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Customer Services Representative
First Insurance Company
Dammam, Eastern Province
03.2019 - Current
- Managed customer complaints effectively by utilising excellent communication skills.
- Enhanced customer satisfaction with prompt and accurate information.
- Provided high-quality service to promote company reputation.
- Addressed customer queries in a professional manner for improved rapport.
- Built strong relationships with customers to promote brand loyalty.
- Collaborated with team members to achieve common objectives.
- Worked extended hours when required to ensure minimal disruption in services for international clients.
Education
Bachelor of Science - Biology
Dammam University
Dammam, Eastern Province 05.2005 - 02.2011
Diploma - Medical Insurance
Gulf Orbit Institute For Training
Dammam, Eastern Province 03.2017 - 03.2019
Skills
- Working to KPIs
- Face-to-face customer relations
- Customer complaint resolution
- Problem-solving
- Team Leadership
- Microsoft Office
Languages
English
Fluent
Arabic
Native
General Information
Married.
Mother for 3 kids.
Available to join immediately.
Certification
Terrorism Insurance
Excellence in customer service
References
References available upon request.
Timeline
Customer Services Representative
First Insurance Company
03.2019 - Current
Diploma - Medical Insurance
Gulf Orbit Institute For Training
03.2017 - 03.2019
Bachelor of Science - Biology
Dammam University
05.2005 - 02.2011
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