MARYAM RAFAT

• Updated files and records with precise system navigation.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Drafted and distributed professional business letters and email correspondence.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Generated shipment invoices, prepared packages and set up deliveries for customers.
• Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
• Created, indexed and maintained client binders.
• Screened telephone calls and forwarded to appropriate departments.
• Welcomed arriving visitors and directed to appropriate meeting rooms.

Assisted customers with product selection and sales, recommending items to increase transaction value.
Explained product benefits maximizing customer engagement while driving sales.
Completed purchases with cash, credit, and debit payment methods, providing customer receipts for
reference.
Replenished floor stock and processed deliveries promptly, maximizing product availability for
customers.
Prepared products for the sales floor, steaming and presenting items immaculately for appealing displays.
Operated cash registers with accuracy and processed cash and card transactions.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Educated customers on product and service offerings, engaging in special offers and promotions to
increase sales.