Summary
Overview
Work history
Education
Skills
Timeline
Generic
MARY JANE BEBANIA

MARY JANE BEBANIA

JEDDAH,SAUDI ARABIA

Summary

Personable professional with a strong commitment to delivering exceptional customer service. Proven communication and problem-solving skills, supported by extensive experience in hospitality and team coordination. Focused on enhancing passenger experiences while ensuring safety and comfort during flights. Prepared to contribute as a reliable leader in a new role.

Overview

13
13
years of professional experience
2014
2014
years of post-secondary education

Work history

Premium Cabin Crew

SAUDIA
JEDDAH, SAUDI ARABIA
06.2022 - Current
  • Efficiently managed in-flight services, including food and beverage distribution.
  • Handled multiple responsibilities under pressure during long-haul flights, ensuring high-quality service.
  • Actively participated in pre-flight briefings to enhance journey preparedness.
  • Coordinated with on-board chef and crew for seamless service transitions.
  • Maintained cabin cleanliness to ensure passenger comfort.
  • Communicated effectively with colleagues to address issues and complaints.
  • Enforced safety regulations with utmost professionalism.

Economy Cabin Crew

SAUDIA
Jeddah, Saudi Arabia
01.2019 - 06.2022
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Handled thespecial needs of children, the elderly, and individuals with disabilities.

Casino Rewards Club Representative

Solaire Resorts and Casino
Paranaque City, Metro Manila, Philippines
08.2014 - 05.2018
  • Coordinates Casino promotions for patrons and hotel guests
  • Handles gaming inquiries for new patrons.
  • Handles guest complaints and rewards.
  • Served as the first point of contact with potential players
  • Provided exceptional customer care to uphold brand standards and reputation.
  • Established professional relationships to foster client retention.

Customer Service Agent

Cebu Pacific Air
Pasay City Metro Manila, Philippines
03.2013 - 08.2014

Education

Bachelor of Science - Travel Management

Our Lady of Fatima University
Philippines

Skills

  • Strong interpersonal aptitude
  • Punctuality and reliability
  • Passenger care principles
  • Discreet and diplomatic behaviour towards guests and colleagues
  • Cross-Cultural sensitivity
  • Passenger assistance competence backed by years of experience in the hospitality industry

Timeline

Premium Cabin Crew

SAUDIA
06.2022 - Current

Economy Cabin Crew

SAUDIA
01.2019 - 06.2022

Casino Rewards Club Representative

Solaire Resorts and Casino
08.2014 - 05.2018

Customer Service Agent

Cebu Pacific Air
03.2013 - 08.2014

Bachelor of Science - Travel Management

Our Lady of Fatima University
MARY JANE BEBANIA