MARYNETTE AUSTRE MARTIN
Kalibo,Aklan
Summary
Dedicated professional with a strong focus on customer service and effective up selling. Demonstrates excellent communication skills and a customer-oriented approach, ensuring high levels of satisfaction. Proficient in POS cash register operation and maintaining hygiene standards, with proven delegation efficiency. Committed to flexibility and hard work, aiming to leverage these skills in a dynamic environment to enhance customer experiences.
Overview
13
13
years of professional experience
Work history
Assistant restaurant manager
Olayan Food Corporation
Riyadh, Saudi Arabia
10.2024 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff members, fostering a collaborative and efficient work environment.
- Managed inventory levels through regular stock checks, minimizing waste and optimising supply chains.
- Developed and implemented staff schedules, balancing workforce needs with operational demands.
- Helps the company to achieve Goals and Target especially when it come to Sales Target.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Collaborated with kitchen staff to create seasonal menus, reflecting current food trends and preferences.
- Handled cash transactions accurately and responsibly.
- Maintained high standards of customer service by handling complaints professionally.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
Sales Coordinator
Megasoft Hygienic Product
, Philippines
09.2023 - 08.2025
- Coordinate sales of team by managing schedules, filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Respond to complaints from customers and give after-sales support when requested.
- Store and sort financial and non-financial data in electronic form and present reports.
- Handle the processing of all orders with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Monitor the team's progress, identify shortcomings and propose improvements.
- Assist in the preparation and organizing of promotional material or events.
- Managed coordination of sales activities and provided administrative support to sales team.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Facilitated communication between sales department and other internal teams to streamline processes.
Department Head for Fresh
Robinsons Supermarket
Malay
09.2022 - 05.2023
- Company Overview: Boracay Sinagpa Malay Aklan
- Responsible for the day-to-day management of the store including receiving, shrinkage control, customer service, store sales, reports and hiring manpower.
- Ensure that all items are being display with correct price tagging.
- Make sure that Manpower are complete.
- Monitoring and reporting of Near Expiry report.
- Processing of Bad order product.
- Responsible for maintaining of all areas clean and sanitize especially fresh area.
- Make sure that no expired product or no Bad quality product are being displayed.
- Organization of all items and equipment.
- Boracay Sinagpa Malay Aklan
Shift Manager
Golden Arches Development Corporation
Malay
11.2017 - 05.2022
- Company Overview: Boracay Dmall Malay Aklan
- Delegate tasks to restaurant staff and supervise their performance.
- Maintain a fully-stocked inventory and order food supplies, as needed.
- Update and monitor on daily sales.
- Manage dining reservations. Arrange to have shifts covered (e.g. when employees take time off).
- Help staff resolve on-the-job challenges.
- Boracay Dmall Malay Aklan
Service Crew
Golden Arches Development Corporation
Kalibo
12.2012 - 11.2017
- Company Overview: Kalibo Aklan
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Work together with the kitchen team to prepare food such as rice, soups, and gravy for Chicken while following cooking instructions, safety procedures, and sanitary requirements.
- Use specific service area machinery such as ice cream dispensers, Touch tower dispenser for cold beverages, hot choco machine and Coffee Machine.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
- Maintain a neat and tidy appearance by wearing smiles in everyday work.
- Kalibo Aklan
Education
Bachelor of Science - Hospitality Management
Aklan Catholic College
High School - undefined
Nalook National High School
Elementary - undefined
Briones Elementary School
Skills
- Good Communication Skills
- Customer oriented
- Flexible
- Hardworking
- Effective upselling
- POS cash register operation
- Hygiene standards adherence
- Delegation efficiency
- Customer Service
Languages
English
Tagalog
Custom
- Cooking
- Watching Movies
- Organizing Things
- Planting Fruits and Veggies
- Music Lover
- Surfing the Internet
- Swimming
Personal Information
- Age: 34
- Height: 5'5
- Weight: 60kls
- Marital status: Married
- Place of birth: Kalibo
Timeline
Assistant restaurant manager
Olayan Food Corporation
10.2024 - Current
Sales Coordinator
Megasoft Hygienic Product
09.2023 - 08.2025
Department Head for Fresh
Robinsons Supermarket
09.2022 - 05.2023
Shift Manager
Golden Arches Development Corporation
11.2017 - 05.2022
Service Crew
Golden Arches Development Corporation
12.2012 - 11.2017
High School - undefined
Nalook National High School
Elementary - undefined
Briones Elementary School
Bachelor of Science - Hospitality Management
Aklan Catholic College
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