Marzeen Ziyadh Cholaparambath
Riyadh,Saudi Arabia
Summary
A highly organized and detail-oriented individual extensive experience in managing complex supply chain processes, coordinating logistics operations, and overseeing large-scale projects. Seeking challenging career opportunities to contribute fullest effort to the organizational goals, thereby being an integral part of company growth. Eager to collaborate with cross-functional teams and deliver outstanding results. I describe myself as a logical thinker with good time management and decision-making ability.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Senior Logistics Manager
Trail-Trac Transport Inc
Mississauga, Ontario, Canada
11.2019 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Run a team of more than 20+ dispatchers to book inbound and outbound loads from regular customers thru CH Robinson Navisphere, Amazon Relay, Truckers path, TMS, TMC and Load board applications such as DAT, and Load-link based on truck availability.
- Outsource loads to third party logistic companies (3PL) via Load board, Obtain Cargo insurance to mitigate risk and generate tracking tools to trace shipments and provide warehouse facilities if necessary for delayed shipments.
- Proactively identify and utilize customer and carrier portals to bid on freights. Expertly negotiate with customers to secure the most competitive per-mile rates, ensuring optimal profitability. Specialize in managing diverse shipments, including produce, dry goods, automotive parts, meat, frozen goods, and bulk shipments, while consistently maintaining a high standard of service and efficiency.
- Joined Trail-Trac in 2017 during its early stages as a startup with a fleet of just three trucks, contributing to its growth into a 100+ fleet operation by 2024. Played a key role in implementing strategic business plans to drive this expansion.
- Worked well in a team setting, providing support and guidance furthermore, Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Organized employee training programs focused on safety protocols adherence within the workplace environment leading to reduced accidents/incidents rate.
- Managed a team of logistics professionals, providing coaching and guidance to foster professional growth and high-performance culture.
Logistics Coordinator and Freight Forwarder
Trail-Trac Transport Inc
Mississauga, Ontario, Canada
11.2017 - 11.2019
- Brokering loads to partner carriers at market rates and generating profit for the company.
- Addressing and solving all customer and driver issues relating to freight during and after transit. Additionally, conducted thorough audits of freight invoices, bills of lading, and lumber receipts to ensure accuracy.
- Handled both FTL & LTL shipments depending on most optimal and cost-effective solutions for the company's needs.
- Handle customer and driver inquiries in a timely, professional manner.
- Consistently nurtured long-term partnerships with customers through proactive engagement, ensuring their day-to-day and long-term logistical needs were met with the highest standards of service.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Collaborate closely with customs brokers daily to manage inbound and export shipments. Efficiently generate ACI/ACE manifests for truck shipments, maintaining accuracy and timeliness in the documentation
- Handled pricing and routing for over 100 international shipments every month mainly USA - Canada shipments.
Part- Time Retail Sales Associate
Esso
Markham, Ontario, Canada
09.2017 - 03.2018
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
KGM Gold LLP
Kozhikode, Kerala, India
03.2015 - 12.2015
- Promote and sell jewelry, including rings, necklaces, bracelets, and watches.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Solved customer challenges by offering relevant products and services.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Post-Graduate Certificate - International Business Management (IBM)
St Lawrence College
Kingston, Ontario, Canada 09.2016 - 04.2017
Post Graduate Certificate - Logistics and Supply Chain Management
Fanshawe College
London, Ontario, Canada 01.2016 - 08.2016
Bachelor of Commerce - B.COM
Jain University
Bangalore, India 04.2012 - 04.2015
Certified Program in General Management - CPGM
Jain University
Bangalore, India 04.2012 - 04.2015
Skills
Multitasking Abilities
undefinedProfile And Objective
A highly organized and detail-oriented individual extensive experience in managing complex supply chain processes, coordinating logistics operations, and overseeing large-scale projects. Seeking challenging career opportunities to contribute fullest effort to the organizational goals, thereby being an integral part of company growth. Eager to collaborate with cross-functional teams and deliver outstanding results. I describe myself as a logical thinker with good time management and decision-making ability.
Qualifications Summary
- In-depth knowledge of Logistics and Supply Chain Management, Business Analysis, International Business and Project Management
- Proficient in Microsoft Office and New Technologies
- Good judgment and communication skills for reporting and solving disputes
- Highly competent with business skills including accounting, customer service, negotiating and vendor management
- Understands multiple languages including Malayalam, Tamil and Hindi.
- Gained practical experience about Canadian truck industry and learned detail understanding about software's like Load-link, Border-connect, ITS Dispatch, TMS, TMC, AFM-Avaal, Electronic-log softwares, Bigroad, Fleet-Manager, IFTA records, DAT, Truckstop, Border connect, Fleet-metrics, Vonage, Samsara, Quickbooks for adding expenses etc.
Personal Information
Willing To Relocate: 1
Timeline
Senior Logistics Manager
Trail-Trac Transport Inc
11.2019 - 03.2025
Logistics Coordinator and Freight Forwarder
Trail-Trac Transport Inc
11.2017 - 11.2019
Part- Time Retail Sales Associate
Esso
09.2017 - 03.2018
Post-Graduate Certificate - International Business Management (IBM)
St Lawrence College
09.2016 - 04.2017
Post Graduate Certificate - Logistics and Supply Chain Management
Fanshawe College
01.2016 - 08.2016
Sales Associate
KGM Gold LLP
03.2015 - 12.2015
Bachelor of Commerce - B.COM
Jain University
04.2012 - 04.2015
Certified Program in General Management - CPGM
Jain University
04.2012 - 04.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved effective results by introducing Border connect and TMS for day to day customs and customer enquiries tasks.
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
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