Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marzia Sharifi

Marzia Sharifi

Angle Vale,SA

Summary

Well-qualified Training Specialist adapts to planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach. Avid training successful professionals at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about the effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

7
7
years of professional experience

Work History

Centre Trainer

Audika| Contact Centre
03.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analysed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviours throughout the training process.

Acting Lead

Audika
01.2020 - 03.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Trained and mentored a number of new personnel hired to fulfill various roles.

Customer Care Representative

Audika
08.2016 - 01.2020
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

Education

SA Certificate IV in Training and Assessment – - Trainer And Assessor

TAFE SA
Adelaide, SA
04.2023

Graduate Certificate - Mental Health

University of South Australia (UNISA)
Adelaide, SA
2019

Bachelor of Human Movement - Health And Physical Fitness

University of South Australia
Adelaide, SA
08.2017

Skills

  • Effective collaborator with a cheerful outlook
  • Initiative-taking, resilient, energetic, and resolute work ethic
  • Experienced in facilitating and adapting training styles
  • Delivery methods to accommodate learner’s needs
  • Well-developed digital, oral, written, and people skills
  • Extensive analytical person and time manager
  • Online Training
  • Computer Technology
  • Corrective Actions
  • Coaching and Development
  • Course Planning and Training Manuals and Materials
  • New Hire and Individual Training
  • Planning and Coordination

Languages

Farsi
Native or Bilingual
Hazargi
Native or Bilingual

Timeline

Centre Trainer

Audika| Contact Centre
03.2021 - Current

Acting Lead

Audika
01.2020 - 03.2021

Customer Care Representative

Audika
08.2016 - 01.2020

SA Certificate IV in Training and Assessment – - Trainer And Assessor

TAFE SA

Graduate Certificate - Mental Health

University of South Australia (UNISA)

Bachelor of Human Movement - Health And Physical Fitness

University of South Australia

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Marzia Sharifi