Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Marzouq Alshaer

Riyadh

Summary

Services and Technical Leader with over 18 years of experience, Hands-on Experience in computing, and leading computing services for different mega projects with extensive Knowledge from
Multiple vendors (Ex: IBM,Netapp, Lenovo, and Dell EMC, Nutanix).

Overview

20
20
years of professional experience
1
1
Certification

Work history

Computing Consultant / Design Engineers

Saudi Business Machines
Riyadh
01.2024 - Current
  • Led Enterprise and End-User Computing Services Teams across Kingdom, managing team costs and resource allocation.
  • Oversaw team activities and responsibilities, ensuring alignment with organizational goals.
  • Managed team skills development and certification, ensuring continuous improvement and professional growth.
  • Managed partnership technical certifications and ensured team complied with yearly partnership audit requirements.
  • Monitored team assignments and project progress, ensuring timely service delivery and successful project execution.
  • Followed up on team engagement in deployment and support services with a focus on SLA (Service Level Agreement) compliance.
  • Coordinated with the Call Center team for support services projects to ensure SLA achievement.
  • Collaborated with customers to improve service delivery, addressing feedback and enhancing performance.
  • Coordinated with multiple lines of business teams and project managers to ensure smooth project execution.
  • Managed and coordinated computing vendor engagements for services projects, ensuring alignment and successful execution.
  • Handled customer Requests for Proposals (RFP), Requests for Quotation (RFQ), and Requests for Information (RFI).
  • Managed pricing for computing services opportunities across branches, ensuring competitive and profitable offers for managed services , onsite support services ,consultancy ...etc.
  • Participated in service consultancy opportunities, contributing to technical writing and pricing .
  • Worked with the Quality Assurance team to ensure compliance with quality requirements for computing services.

Team Leader-Systems & Software Solutions

Saudi Business Machines(SBM)
Riyadh, Saudi Arabia
01.2019 - Current
  • Managing team over thekingdom, overseeing hiring, training, and professional growth of employees.
  • Handling staff Cost management.
  • Streamlined processes to achieve efficiencies and cost savings.
  • Managing professional relationships with customers and vendors.
  • Providing leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Presenting technical requirements and services projects.
  • Handling mega projects with managing teams to achieve company goals.
  • Risk management by handling critical cases for mega projects.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Increased revenue by working on service sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Preparing technical and financial proposals for service opportunities.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Field Service Engineer

Saudi Business Machines Ltd "SBM"
Riyadh, Saudi Arabia
01.2007 - 12.2018
  • IBM Certified Specialist Midrange Storage and computing.
  • DELL Certified Specialist Storage and systems -
  • Provides Technical support for customers with IBM, Lenovo, and Dell EMC.
  • Led team to plan, design, and implement for deployment.
  • Technical Support Provides Technical support for customers with Servers, Storage, and tape Library.
  • Deployment maintained and tested installation.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Analyzed complex server issues and worked on large enterprise and business-critical environments.
  • Provided second-level support for all server-class systems.
  • Lead server infrastructure development, quality assurance, staging, and production systems.
  • Lead deployment team in mega project.

Network and system administrator

Nebras Alshark Company – Riyadh-Saudi Arabia
Riyadh, Saudi Arabia
02.2005 - 08.2006
  • Managing servers and Active directory.
  • Providing End-User troubleshooting and remote guidance on several network and systems issues.

Education

Bachelor information Technology & Computing. Graduate project –Sign & IPE calculation system - Technology

Arab Open University
Riyadh
2013

Diploma - Communication and Computer Network

King Saud University – Community College
Riyadh
2005

Skills

Courses & Certificate

  • IBM DS4000/DS5000 Advanced workshop (D6FAA1DE) - Germany -Minze
  • IBM Administration of IBM WebSphere DataPower SOA Appliance– United Kingdom - London
  • IBM SVC and Storwize V7000 - Germany –Minze
  • DELL DCSE 2000 Compellent Break/Fix
  • DELL DCSE 2000 EqualLogic PS Series Break/Fix
  • IBM Certified
  • Blade Center Fundamental
  • Blade Center Workshop Part I
  • Blade Center Workshop Part II
  • Using IBM ToolCenter for Flex System
  • Dell EMC Certified
  • Lenovo Certified
  • Projects
  • Completed various mega Projects including :
  • Ministry of interior & Ministry of Finance - MOI –MOF
  • Installation, configure, and Implement IBM DataPower – Websphere
  • Prince Noura University – PNU
  • Install, configure and implement IBM Xservers, IBM Blade Center H,
  • Brocade SAN Switches, Cisco 3012 Switches,Cisco Nexus 4K Switches
  • Maintenance support
  • King Fahad Medical City – KFMC
  • Installation , configration and implementation IBM Xservers, IBM Blade Center H, Brocade SAN Switches Director, Nortel - BNT L2/3 Switches Maintenance support
  • King Abdullah Petroleum Studies and Research Center – KAPSARC
  • Install, configure and implement IBM Xservers, IBM Blade Center H, Brocade SAN Switches Director,Nortel Switches, Cisco Nexus 4K Switches, Lenovo Flex system
  • Global center for combating extremist ideology - Etidal
  • Installation, configuration and implementation Dell power edge servers and PowerVault and storage Maintenance support
  • Provided Implement and maintenance support for many other projects and customers in Saudi Arabia like Panda, MOH, Shoura Consul, Royal Dewan, KFSH, KKIH, KFMC, etc
  • Skils
  • Strong verbal communication
  • Team leadership & supervision
  • Team development strategies
  • Team development
  • Resource allocation
  • Employee performance reviews and evaluations
  • Client support

Accomplishments

  • CCNA (cisco Certified Network Associate), Routing & Switching.
  • AIX 5L Basic and AIX 5L System Administration – Saudi Arabia – Riyadh.
  • VMware vSpher5 : Install, Configure and Manage – United Kingdom - London.
  • IBM Blade Center ( XTR14 ) – Dubai.
  • IBM eServer xSeries Technical Principles ( XTR01AGB ) – United Kingdom - London.
  • FastT Installation and Implementation ( D6FAE1DE ) – Germany -Minze.
  • IBM N-Series Fundamentals for Customer Engineers (D6NFE0DE) - Germany -MinzeRiyadh – Saudi Arabia(+966) 55 9959684.

Certification

  • Servicing IBM System X Servers– Part II ( XW0001R3.12) Lenovo Certified
  • Unified Extensible Firmware Interface (UEFI) Technology Brief (XW5173)
  • Integrated Management Module (IMM) Technology Brief (XW5180)
  • Servicing System x Servers (XW2001) DELL Certified
  • DCSE 2000 Compellent Break/Fix (Cert ID: 3129)
  • DCSE 2000 EqualLogic PS Series Break/Fix (Cert ID: 3130)
  • DCSE 2000 Storage Foundations Certification (Cert ID: 3167)
  • DCSE 2000 Networking Foundations (Cert ID:3171)
  • DCSE Dell Storage SC4020 (Cert ID: 3180)
  • DCSE 1000 Enterprise Foundations (DCSE ID: 3202)
  • DCSE Dell XC Servers for Nutanix Post Assessment (Cert ID: 3205)
  • Rack and Tower Server Credential 2017
  • Modular Infrastructure Credential 2017
  • Converged Infrastructure Credential 2017
  • VCE Certified Converged Infrastructure Associate (VCE-CIA)
  • VCE Certified Converged Infrastructure Design Engineer (VCE-CIDE)

    • Timeline

    Computing Consultant / Design Engineers

    Saudi Business Machines
    01.2024 - Current

    Team Leader-Systems & Software Solutions

    Saudi Business Machines(SBM)
    01.2019 - Current

    Field Service Engineer

    Saudi Business Machines Ltd "SBM"
    01.2007 - 12.2018

    Network and system administrator

    Nebras Alshark Company – Riyadh-Saudi Arabia
    02.2005 - 08.2006

    Bachelor information Technology & Computing. Graduate project –Sign & IPE calculation system - Technology

    Arab Open University

    Diploma - Communication and Computer Network

    King Saud University – Community College

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