Masaheer Omar
Jeddah,Al-rwabi
Summary
Dynamic and detail-oriented individual with experience in sales and customer service. Skilled in organizing tasks, handling customer interactions, and maintaining high standards of quality and accuracy. Experienced in freelance academic support and working in fast-paced environments. Committed to continuous learning and professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Handel & Sales
Salorh shop
02.2026 - 03.2026
- Executed daily data entry and order updates, achieving high accuracy and reliability.
- Successfully handled more than 700 orders throughout the employment period with high efficiency and accuracy.
- Tracked order status from receipt to delivery, enhancing customer satisfaction throughout process.
- Oversaw online order operations on delivery platforms such as Keeta and HungerStation, facilitating accurate and timely order processing.
Branch Supervisor & Sales
Rols chocolate shop
07.2025 - 12.2025
- Updated financial data and invoices to maintain accurate records in the system.
- Coordinated staff shifts and monitored inventory levels to ensure optimal operations.
- Contributed to achieving monthly sales exceeding 200,000 SAR during the employment period.
- Contributed to sales growth by enhancing customer experience and ensuring efficient and timely order fulfilment.
- Supervised sales operations and ensured achievement of daily and weekly department targets.
Sales and Packaging Assistant
Imperium coffee
02.2025 - 05.2025
- Processed customer orders efficiently, ensuring timely service at point of sale.
- Maintained high quality standards and provided excellent customer service.
- Collaborated with team to streamline workflow during peak hours.
Sales
Handmade Exhibition (University Project)
02.2024 - 02.2025
- Participated in university handmade products exhibition for two years, selling self-made items and providing customer interaction to enhance sales experience.
- Analysed sales data to identify trends, informing adjustments to sales tactics and inventory management.
- Analysed sales data to identify trends and recommend adjustments to sales tactics accordingly.
- Coordinated with the sales team to support customer needs, improving overall sales efficiency.
Volunteer
Volunteer work
04.2018 - 05.2023
- Facilitated community events and outreach programmes at King Abdulaziz University, fostering engagement and support within the local community.
Research Writer and Coordinator
High school
01.2014 - 02.2015
- Delivered academic writing and formatting services for graduates, ensuring compliance with research standards and enhancing the quality of their submissions.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
Education
Bachelor of Administrative Sciences
King Abdulaziz University
Jeddah01-2021
Skills
- Data entry
- Microsoft Office
- Organisation and planning
- Team collaboration
- Problem solving
- Staff supervision
Certification
- Health Card Certificate – Jeddah ِAmanah (1448H)
- Computer Basics Certificate (CBP-CT)
- MOS Certificate
- Secretarial Course
- Administrative Assistant Course
- Customer Service Course
Timeline
Order Handel & Sales
Salorh shop
02.2026 - 03.2026
Branch Supervisor & Sales
Rols chocolate shop
07.2025 - 12.2025
Sales and Packaging Assistant
Imperium coffee
02.2025 - 05.2025
Sales
Handmade Exhibition (University Project)
02.2024 - 02.2025
Volunteer
Volunteer work
04.2018 - 05.2023
Research Writer and Coordinator
High school
01.2014 - 02.2015
Bachelor of Administrative Sciences
King Abdulaziz University