Masfer Alsaed
Riyadh
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager Assistant
IMDADAT ALJAZERA ALARABIA
2023.06 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Area Manager
Yelo
2019.01 - 2023.06
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Transformed underperforming teams into productive, profitable teams, increasing sales
- Oversaw direct reports to achieve efficiency targets
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Sales and Customer Service
Riyadh bank
2018.02 - 2019.01
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service
STC
2017.03 - 2018.02
- Provided exceptional customer service for ideal experiences.
- Provided comprehensive customer service to drive client satisfaction.
Education
Management General -
Najran University
12.2018
Skills
- Microsoft
- Planning and Coordination
- Time management
- MS office
- Decision-Making
- Operations Management
- Staff Development
- Organizational Skills
Certification
- I am a leader, Cranfield University
- Professional Project Management (PMP), from the Al Khabeer Educational Institute
Timeline
Manager Assistant
IMDADAT ALJAZERA ALARABIA
2023.06 - Current
Area Manager
Yelo
2019.01 - 2023.06
Sales and Customer Service
Riyadh bank
2018.02 - 2019.01
Customer Service
STC
2017.03 - 2018.02
Management General -
Najran University