Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Mashael alqassmi

Riyadh,Saudi Arabia

Summary

Well-organized, with great time management skills and having 9 years of work experience in a travel industry. A seeneye for details with great knowledge in GDS Systems., Excellent interpersonal and communication skills, a team player ,ability to work for long hours. Seeking to work with an organization to prove my knowledge.

Overview

10
10
years of professional experience
1
1
Certification

Work history

officer-online flight after sales

almosafer
riyadh
2024.01 - Current

Officer-Government ticketing Customer care

almosafer
2023.08 - 2024.01

Officer-Social Media as a customer service after sales

Almosafer under Seera group
2020.06 - 2023.08

Support Staff as A customer service after sales

Almosafer under Seera group
2016.05 - 2020.05

Reservation Agent for hotel reservations and airline tickets

Altayyar
2015.05 - 2016.05

Reservation Ticketing Agent

flynas
2014.09 - 2015.05

Education

Bachelor of Holy Quran and Islamic Studies -

Princess Nora Bint Abdulrehman University
Riyadh
06.2012

Skills

  • Time management
  • Communication skills
  • Troubleshooting and research
  • Date entry
  • Patience
  • Service-focused
  • Complaint handling
  • Customer service
  • Flight and hotel reservations
  • Public relations
  • Problem-solving

Certification

  • Executive Development for truism and Hospitality
  • Amadeus Reservation and Ticketing
  • Introduction to Human Resources Functions
  • Successful Course in media in tourism
  • Tourism industry course
  • Training program in IT (internet Microsoft Office, Email system) Cambridge international
  • Complete training course in English Language for 4 months
  • Time Management
  • Marketing of tourist destinations
  • Strategic Thinking
  • Work pressure coping strategy
  • Quality Definitions Course
  • Entrepreneurship and Innovation
  • Problem Solving/ Analysis Tools (PDCA)

Languages

Arabic
English

Timeline

officer-online flight after sales

almosafer
2024.01 - Current

Officer-Government ticketing Customer care

almosafer
2023.08 - 2024.01

Officer-Social Media as a customer service after sales

Almosafer under Seera group
2020.06 - 2023.08

Support Staff as A customer service after sales

Almosafer under Seera group
2016.05 - 2020.05

Reservation Agent for hotel reservations and airline tickets

Altayyar
2015.05 - 2016.05

Reservation Ticketing Agent

flynas
2014.09 - 2015.05

Bachelor of Holy Quran and Islamic Studies -

Princess Nora Bint Abdulrehman University
Mashael alqassmi