Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mashael alqassmi

Riyadh,Saudi Arabia

Summary

Well-organized, with great time management skills and having 9 years of work experience in a travel industry. A seeneye for details with great knowledge in GDS Systems., Excellent interpersonal and communication skills, a team player ,ability to work for long hours. Seeking to work with an organization to prove my knowledge.

Overview

10
10
years of professional experience
1
1
Certification

Work History

officer-online flight after sales

almosafer
riyadh
01.2024 - Current

Officer-Government ticketing Customer care

almosafer
08.2023 - 01.2024

Officer-Social Media as a customer service after sales

Almosafer under Seera group
06.2020 - 08.2023

Support Staff as A customer service after sales

Almosafer under Seera group
05.2016 - 05.2020

Reservation Agent for hotel reservations and airline tickets

Altayyar
05.2015 - 05.2016

Reservation Ticketing Agent

flynas
09.2014 - 05.2015

Education

Bachelor of Holy Quran and Islamic Studies -

Princess Nora Bint Abdulrehman University
Riyadh
06.2012

Skills

  • Time management
  • Communication skills
  • Troubleshooting and research
  • Date entry
  • Patience
  • Service-focused
  • Complaint handling
  • Customer service
  • Flight and hotel reservations
  • Public relations
  • Problem-solving

Certification

  • Executive Development for truism and Hospitality
  • Amadeus Reservation and Ticketing
  • Introduction to Human Resources Functions
  • Successful Course in media in tourism
  • Tourism industry course
  • Training program in IT (internet Microsoft Office, Email system) Cambridge international
  • Complete training course in English Language for 4 months
  • Time Management
  • Marketing of tourist destinations
  • Strategic Thinking
  • Work pressure coping strategy
  • Quality Definitions Course
  • Entrepreneurship and Innovation
  • Problem Solving/ Analysis Tools (PDCA)

Languages

Arabic
English

Timeline

officer-online flight after sales

almosafer
01.2024 - Current

Officer-Government ticketing Customer care

almosafer
08.2023 - 01.2024

Officer-Social Media as a customer service after sales

Almosafer under Seera group
06.2020 - 08.2023

Support Staff as A customer service after sales

Almosafer under Seera group
05.2016 - 05.2020

Reservation Agent for hotel reservations and airline tickets

Altayyar
05.2015 - 05.2016

Reservation Ticketing Agent

flynas
09.2014 - 05.2015

Bachelor of Holy Quran and Islamic Studies -

Princess Nora Bint Abdulrehman University
Mashael alqassmi