Mashael Al-Ahmari
Summary
Regional Manager with +9 years of experience in operations supervision, employee management, and customer service. Highly skilled in leading teams, optimizing workflows, and improving overall productivity. Proficient in key administrative and technical systems, including Excel, PowerPoint, Word, Avaya, SAP, Ramco, UChat, and Freshdesk. Adept at resolving challenges efficiently and driving operational excellence. Committed to supporting organizational success and contributing effectively within dynamic work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Regional Manager
Hadaf Recruitment Company
Riyadh, Saudi Arabia
2022.09 - 2026.04
- Led change management initiatives, coordinated cross-department workflows.
- Managed team dynamics through effective conflict-resolution and performance-improvement strategies.
- handled trainees’ affairs and ensured smooth onboarding and follow-up
Operations Supervisor
Herfy Food Services Company
Riyadh, Sauda Arabia
2014.01 - 2022.08
- Implemented safety and quality protocols while developing streamlined procedures to enhance service efficiency and overall customer experience.
- Facilitated effective communication between departments to ensure smooth operations, timely issue resolution, and higher customer satisfaction.
Education
Studied Business Administration - Business Department
Imam Saud University
Riyadh, Saudi ArabiaSkills
- Excel
- PowerPoint
- Word
- Avaya
- SAP
- Ramco
- UChat
Certification
- Courses in employee management, human resources, and administrative leadership.
- Training in customer service, public relations, and workplace communication.
- Workshops in secretarial skills, administrative assistance, and office management.
Personal Skills
- Strong leadership and employee management skills with excellent communication abilities.
- Skilled in negotiation, customer handling, and effective problem-solving with high attention to detail.
- Able to work under pressure, adapt quickly, and prioritise tasks efficiently.
Timeline
Regional Manager
Hadaf Recruitment Company
2022.09 - 2026.04
Operations Supervisor
Herfy Food Services Company
2014.01 - 2022.08
Studied Business Administration - Business Department
Imam Saud University