I want to be a part of the 2030 vision, devoting all effort I can to achieve the goals it holds, using what knowledge and experience I have to develop my country, and pushing the wheel of our economy forward to accomplish what our leaders have envisioned for us.
Hi, I’m
Mashael Al-Fteeh
Event Management
Riyadh
Summary
Overview
2
years of professional experience
5
years of post-secondary education
1
Certification
2
Languages
Work History
Future Investments Initiative Riyadh
Guest Relations
10.2022 - 10.2022
Job overview
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Checked documentation and corrected issues in prompt fashion.
- Managed and improved customer service functions for reception and lounge areas.
- Monitored guest feedback, using to improve service and departmental operations.
Future Investments Initiative Riyadh
Guest Relations
10.2021 - 10.2021
Job overview
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Monitored guest feedback, using to improve service and departmental operations.
- Managed and improved customer service functions for reception and lounge areas.
Havas ParisRiyadh
VIP Concierge
10.2022 - 12.2022
Job overview
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Royal Commission for Riyadh City Riyadh
Staff Project
03.2023 - 03.2023
Job overview
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Serve delegations with their needs.
- Prepare all stuff for the hospitality and manage it
Senses ClinicsRiyadh
Intern
01.2022 - 05.2022
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
The Ritz-CarltonRiyadh
Administrative Assistant
10.2021 - 12.2022
Job overview
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings, MOM, and client appointments for staff teams.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Respire LoungeRiyadh
Quality Supervisor
12.2020 - 10.2021
Job overview
- Developed monthly reports showing inspections and improvements.
- Established inspection equipment to meet quality control standards.
- Directed and supervised 15 employees involved in product inspection and quality control procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Setup hygiene procedures for the kitchen's employees.
Education
Prince Nora Bint Abdulrahman UniversityRiyadh, Saudi Arabia
Bachelor of Science from Special Education
07.2017 - 06.2022
University Overview
Skills
Public relations skills
undefinedCertification
Project Management Professional
Volunteer Experience
Volunteer Experience
2019 – 2021
Teaching Braille Method in princess Nourah
Bint Abdulrahman University.
2017 – 2019
Organizational Team Leader at Suat Health
Volunteering Team for health events.
2018-2022
Teaching Children at home.
Timeline
Staff Project
Royal Commission for Riyadh City
03.2023 - 03.2023
Guest Relations
Future Investments Initiative
10.2022 - 10.2022
VIP Concierge
Havas Paris
10.2022 - 12.2022
Intern
Senses Clinics
01.2022 - 05.2022
Guest Relations
Future Investments Initiative
10.2021 - 10.2021
Administrative Assistant
The Ritz-Carlton
10.2021 - 12.2022
Quality Supervisor
Respire Lounge
12.2020 - 10.2021
Project Management Professional
05-2020
Prince Nora Bint Abdulrahman University
Bachelor of Science from Special Education
07.2017 - 06.2022
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