Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mashael Alasmari

Mashael Alasmari

Riyadh

Summary

Creative, determined, well organized and self-motivated
with strong communication and excellent co-ordination skills with offshore and onsite. Experience working with Agile methodology.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Solution Analyst

DHL
10.2021 - Current
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Install customer facing tools (Off-Shelf & Integrations) for new and exciting customers
  • Provide customers – both internal & external user training
  • Evaluate customer needs, provide solutions and customize
    the products (software and hardware) to meet the
    customer's requirements
  • Provide support and solutions to the commercial team,
    with regards to any products, training and accompany
    commercial Team to customer sites for presentations
  • Ensure that all systems are in good condition, upgraded,tested and functioning properly before deploying to customers
  • Active participation in coordination, support, troubleshoot & implementation of integration projects as assigned.

Analyst

Accenture
01.2021 - 09.2021
  • Lead and manage project delivery in fast-paced and
    demanding environments.
  • Drive a rigorous and structured approach to identify and solve business problems that lead to strategic insights
  • Demonstrate skill in people management, leading,
    motivating, and inspiring people
  • Lead value analysis to generate business insights and
    identify value creation opportunities for clients and
    Accenture.
  • Provide feedback and coaching to others in compliance
    with the Performance Achievement Process to support
    career development and address performance concerns as necessary

IT Analyst

Council of Cooperative Health Insurance
01.2020 - 12.2020
  • Reduced issue resolution times by creating support
    technical documentation and knowledge base articles.
  • Manages assigned IT projects to ensure adherence to
    budget, schedule, and scope of project.
  • Develops, maintains, and revises proposals for assigned projects including project objectives, technologies,systems, information specifications, timelines, funding,and staffing.
  • Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
  • Establishes and implements project communication plans,providing status updates to affected staff and
    stakeholders.
  • Collects, analyzes, and summarizes information and
    trends as needed to prepare project status reports.
  • Performs other related duties as assigned.

Education

Master of Science - IT BUSINESS

Heriot-Watt University
United Kingdom
2019

Bachelor of Arts - MIS

Taif University
2017

Skills

  • Ability to communicate complex processes and functions
  • Understanding of software implementation methodologies
  • Facilitate customer meetings
  • Work on multiple projects simultaneously

Certification

  • Saudi Engineering council/ Valid membership
  • ITIL®4 Foundation/ on process

Timeline

IT Solution Analyst

DHL
10.2021 - Current

Analyst

Accenture
01.2021 - 09.2021

IT Analyst

Council of Cooperative Health Insurance
01.2020 - 12.2020

Master of Science - IT BUSINESS

Heriot-Watt University

Bachelor of Arts - MIS

Taif University

Similar Profiles

CREATE PROFILE
Mashael Alasmari