MASHAEL N. ALNASSER
Riyadh,Saudi Arabia
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Account manager
SNB
Riyadh, Saudi Arabia
12.2023 - Current
- Achieved client satisfaction by managing key accounts effectively.
- Led team meetings for efficient communication and project updates.
- Devised marketing plans, resulting in increased brand awareness.
- Developed new strategies with a focus on customer retention.
Relationship manager
SNB
Riyadh, Saudi Arabia
09.2020 - 11.2023
- Established strong client relationships by providing exceptional customer service.
- Developed new business opportunities for enhanced revenue generation.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Managed complex client portfolios to maintain profitable relations.
Branch manager
SNB
Riyadh , Saudi Arabia
10.2015 - 08.2020
- Improved branch productivity by implementing efficient work schedules.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
Customer service supervisor
SNB
Tabuk , Saudi Arabia
01.2013 - 09.2015
- Maintained high levels of customer satisfaction through effective problem resolution.
- Enhanced customer service delivery by providing training to new staff members.
- Streamlined customer queries for expedited resolutions.
Customer service
SNB
Tabuk , Saudi Arabia
01.2012 - 05.2013
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Provided information for product inquiries, leading to increased sales.
- Ensured smooth transactions with the use of up-to-date POS systems.
Education
Diploma - Accounting
Higher Technical Institute
Tabuk, Tabuk Region 10.2008 - 10.2010
Skills
- Risk analytics
- Finance modelling tools
- Financial analysis
- Team Leadership
- Multitasking efficiency
- Client relationship management
- Communi
- Communication skills
- Public speaking
Languages
Arabic
Native
English
Fluent
Certification
Professional Certificate (IFCE)
Ce-Credit Advaicor Certificate
Timeline
Account manager
SNB
12.2023 - Current
Relationship manager
SNB
09.2020 - 11.2023
Branch manager
SNB
10.2015 - 08.2020
Customer service supervisor
SNB
01.2013 - 09.2015
Customer service
SNB
01.2012 - 05.2013
Diploma - Accounting
Higher Technical Institute
10.2008 - 10.2010
Professional Certificate (IFCE)
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