Masud Karim
Riyadh,Saudi Arabia
Summary
Experienced IT Support with 11 years of expertise in providing technical support, Support Engineer delivering technical support, troubleshooting, and resolving complex IT issues. Diagnoses hardware, software, and network problems to minimise downtime for end-users. Manages incident tickets, performs system upgrades, and ensures security compliance, contributing to enhanced user experience.
Overview
14
14
years of professional experience
Work History
IT Field Engineer Specialist
Solutions by STC & CCC by STC
Riyadh, Saudi Arabia
10.2019 - Current
- Assembling of personal computer.
- Configuring & installing different computer hardware components.
- Installation of operating system & application software.
- Provided technical support, maintenance and troubleshooting of network.
- PC troubleshooting, repair, upgrading of peripheral devices with installation.
- Windows xp, windows 7,8, 10, 11 Windows vista, MS office 2016, 2019, 365 and other Software.
- Printers troubleshooting and repairing.
- Install Antivirus like Norton,Nod32,Kaspersky on desktop Computers.
- Domain join and active directory.
- Install different network printers for more than 50 users.
- Handling vendors for system maintenance related issues.
- Setting up and Troubleshooting Local Area Network.
- Setup new users Accounts.
- Troubleshoot network connectivity issues.
- Assign users accounts, privileges and permission for network access.
- Configuration of MS Outlook Express & Microsoft Outlook 2016, 2019.
- Implementing & Managing IIS, RIS & Terminal Services.
- Installations, Configuration and Maintenance of Peripheral devices like Printers, CD ROMS, Modem, Tape Devices etc.
- Provided IT support for basic office equipment, resolving technical issues promptly.
- Provided IT support to patrons, troubleshooting common issues with public access computers and printers.
- Provided IT support for office staff, resolving technical issues to maintain uninterrupted work flow.
- Compiled and analysed IT support tickets to identify trends and areas for improvement.
- Reviewed and updated service desk procedures to improve efficiency and effectiveness of IT support services.
- Collaborated with IT support to troubleshoot and resolve technical issues with public access computers and Wi-Fi services.
IT Support Technician
Al-Khaleej Computers & Electronic Systems
Riyadh, Saudi Arabia
01.2017 - 09.2019
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Installed new hardware and software to meet system specifications and user needs.
- Resolved connectivity issues, including Wi-Fi and LAN problems, to sustain uninterrupted network access.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Used support tickets to track and speed up incidents.
- Maintained an inventory of IT assets, ensuring accurate records for audit compliance.
IT Support Technician
BTCL
Dhaka, Bangladesh
08.2012 - 10.2015
- Installing, Configuring & Administering Windows XP,7,8,10,11 Windows Server.
- Planning & Implementing Windows Server 2003,2008 Active Directory (ADS).
- Implementation of windows 2003,2008 Domain based network system.
- Disk Management (Disk Quota, etc.).
- User Management (Managing Users, Groups & Computers).
- Configuring & Administering DNS, WINS, DHCP, Routing RAS & VPN.
- Setting up of Local Policy, Domain policy and Domain controller policy.
- Install Norton antivirus Ver 10 Software for server Center Base and Client to Maintain Network virus.
- Install Node32 antivirus Software for Windows Client.
- Responsible for Software upgrade patches and security issues.
- Connecting remotely using VPN Client (Cisco) and VNC Software.
- Installing and Configuring Network Printer for Client.
- Good Troubleshooting skills in Hardware, operating system and Networking areas.
- Installation and Administration of Cisco Series Routers.
- Installation, Configuration and Administration of Cisco Switches.
- Configuration of Static, Default and Dynamic Routing.
- Configuring Cisco Switches with Cisco IOS and Set Commands.
- Configuring VLANS in Cisco Switches with Inter-Vlans routing with VTP.
- Helped customers set up new systems, applications and software.
Education
B.B.S -
National University
DhakaH.S.C -
Comilla Board
ComillaS.S.C -
Comilla Board
ComillaDiploma in Computer Science - technology
Comilla polytechnic Institute
ComillaDiploma In Networking - technology
Feni polytechnic Institute
FeniSkills
- Ms Windows 2000
- Ms Windows XP
- Ms Windows 7
- Ms Windows 8
- Ms Windows 10
- Ms Windows 11
- Ms Windows 2003 Server
- Ms Windows 2008 Server
- Ms Windows 2012 Server
- Network troubleshooting
- Hardware installation
- Active directory management
- System configuration
- IT support
- Problem resolution
- System troubleshooting
- Router and wireless installation
- Hardware assembly
- Technical troubleshooting
Languages
English
Beginner
A1
Arabic
Beginner
A1
Hindi
Beginner
A1
Urdu
Beginner
A1
Timeline
IT Field Engineer Specialist
Solutions by STC & CCC by STC
10.2019 - Current
IT Support Technician
Al-Khaleej Computers & Electronic Systems
01.2017 - 09.2019
IT Support Technician
BTCL
08.2012 - 10.2015
B.B.S -
National University
H.S.C -
Comilla Board
S.S.C -
Comilla Board
Diploma in Computer Science - technology
Comilla polytechnic Institute
Diploma In Networking - technology
Feni polytechnic Institute