MA TERESA TAGALOG
HILONGOS, LEYTE,PHILIPPINES
Summary
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings almost 4 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Hardworking student seeking flexible farm worker position. Uses active listening and communication skills to work well within teams. Quick learner ready to help with planting and harvesting seasonal work. Reliable farm worker with background in operating, maintaining and repairing farm vehicles and equipment. Works hard to keep farm operations running smoothly and safely. Experienced in overseeing work of casual help during busy seasons.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Sharbatly Village Est.
Jeddah, Mecca Region
07.2022 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed bookings using Booker software to schedule, cancel and re-arrange the appointments.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Embodied company values through friendly and reliable customer service.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
Customer service assistant
Villarica Pawnshop Inc.
Cubao Quezon, City, Philippines
10.2021 - 06.2022
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Receptionist
Des Mkt Inc. (Yamaha Motors)
Hilongos, Leyte, Philippines
01.2020 - 08.2021
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Prioritized tasks to maintain reliable service throughout peak times.
- Embodied company values through friendly and reliable customer service.
Agricultural technician
Department of Agricultural Regional Office
Tacloban, City, Philippines
11.2018 - 04.2020
- Offers technical advice on agriculture to farmers, and also supplies them with the necessary inputs and services to support their agricultural production.
- Helps farmers to ensure the high quality of food and animal products.
- Helps agricultural operations to increase their productivity sustainability.
- Visits farm and identify the different plants diseases. gathering samples and conducting tests on plant and animal specimen for various purposes.
QA/QC officer
CHEN-YI AGVENTURES INC.
Mudburon Alang-Alang, Leyte, Philippines
02.2019 - 08.2019
- Performed periodic operational checks of data held within database to uphold quality standards.
- Collated required documentation to support external reviews and audits.
- Buying good quality rice grain from farmers and make it as a high and best quality rice exported to other country.
- Uploaded documents to internal and external systems for backup.
- Conducted and completed quality assurance checks for new products.
Cashier/Waitress
Pizza Hut
Mactan Cebu, City, Philippines
07.2018 - 10.2018
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Science - Development Education Major in Agricultural Extension
Visayas State University
Philippines 06.2013 - 08.2018
Diploma - TESDA NC II (Cookery)
St Michael University
Philippines 03.2019 - 08.2019
Diploma - OJT (3 months)
Department of Agriculture
Philippines 03.2018 - 06.2018
Skills
- Active listening
- Transport coordination
- Strategic planning
- Personable and outgoing
- Client retention strategies
- Document control
- Interpersonal communications
- Customer and client relations
- Multi-line telephone skills
- Multitasking and prioritisation
- Professional and smart presentation
- Strategic scheduling
- Technical documentation management
- MS Office proficiency
- Data entry
- Meeting coordination
- Flexible
- Fast typing speed
- Professional appearance
- Customer-service orientated
- Open and clear communicator
- Microsoft Office Suite
- Office supply management
- Office equipment operations
- Clean and neat
- Customer service
- Database administration
- Event coordination
- Security awareness
- Photocopier operation
- Organised and reliable
Languages
English
Upper intermediate
Timeline
Receptionist
Sharbatly Village Est.
07.2022 - Current
Customer service assistant
Villarica Pawnshop Inc.
10.2021 - 06.2022
Receptionist
Des Mkt Inc. (Yamaha Motors)
01.2020 - 08.2021
Diploma - TESDA NC II (Cookery)
St Michael University
03.2019 - 08.2019
QA/QC officer
CHEN-YI AGVENTURES INC.
02.2019 - 08.2019
Agricultural technician
Department of Agricultural Regional Office
11.2018 - 04.2020
Cashier/Waitress
Pizza Hut
07.2018 - 10.2018
Diploma - OJT (3 months)
Department of Agriculture
03.2018 - 06.2018
Bachelor of Science - Development Education Major in Agricultural Extension
Visayas State University
06.2013 - 08.2018
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