Matthew Hoffmann
Sheidow Park, Adelaide
Summary
I am a long tenured employee with a South Australian steel distribution business. During my 14 years of service, across numerous sites, I have been fortunate enough to experience most facets that our business has to offer.
Starting my career as a trainee storeperson, I then progressed through sales and supervisory roles, before taking on my current role in operations, procurement and quality control. My experience across all these roles has taught me to appreciate all aspects of the supply chain and naturally the importance of customer satisfaction to the success of the business.
I have found immense satisfaction in my most current role, particularly from my duties in procurement, inventory and supply chain management, which I believe is complimented by my naturally inquisitive and analytical nature. It is these skills in particular that I desire to build upon and transition into the focal point of my professional endeavours.
I am always motivated to learn and grow professionally, and I am at a stage in my career where I am hungry and keen to apply my skills to larger, or more intricate projects, that I can truly make my own.
Overview
15
15
years of professional experience
Work History
Operations, Purchasing & Quality Co-Ordinator
Adsteel Brokers
04.2021 - Current
- Daily management and upkeep of plant assets.
- Managed daily movement of stock between bulk storage warehouse and numerous distribution outlets.
- Manage long term stock planning and purchasing of certain core product groupings.
- Liaised with 3PL partners for movement of off-site stock.
- Expedited order processing, liaising with suppliers to ensure timely arrival of in demand goods.
- Undertook daily quality control tasks including locating and assigning test certification to applicable sales orders
- Interpreted test certification to ensure products meet relevant standards and accreditations.
- Managed incoming stock. Liaised with Vendors to best ensure efficiency of product and delivery
- Assisted sales staff with queries regarding stock availability.
- Planned daily delivery runs for fleet of six delivery vehicles.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Created BOM's for manufacturing of new product lines.
- Negotiated with distributors to find quality products and best prices.
- Enhanced operational efficiency by streamlining processes for better quality control.
Branch Supervisor
Adsteel Brokers
08.2016 - 04.2021
- Maintained daily customer service expectations.
- Assisted co-workers with handling difficulties, resolving problems and managing large transactions.
- Managed maintenance of facility and grounds.
- Designated tasks, managed rosters and oversaw performance.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Analysed monthly sales and territory reports and colluded with external sales staff to formulate key targets going forward.
- Performed branch administrative duties when required
- Performed key purchasing responsibilities when required, including contract negotiation with locally based suppliers.
- Successfully and efficiently managed several annual stock-takes.
Customer Service Officer
Adsteel Brokers
03.2012 - 04.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Expanded business reach to new sectors of the industry, particularly Home Improvements and Re-inforcing.
- Utilised drafting software to accurately design home improvement structures to meet the clients intentions.
- Provided detailed quotations as required, often needing to interpret technical drawings or perform material take-offs for large structural requirements.
- Oversaw day to day contact with existing clients
- Established and maintained new customer accounts
- Set up service appointments to handle advanced technical concerns at customer locations.
- Assisted call-in customers with questions and orders.
- Assisted clients in resolving account queries and disputes.
Warehouse Supervisor
Adsteel Brokers
06.2011 - 03.2012
- Oversaw inventory control levels and correctly stored and organised products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping and handling processes.
- Kept records of inventories and merchandise.
- Operated and maintained warehouse machinery.
- Attended to in house customers, including processing some sales.
Trainee Storeperson
Adsteel Brokers c/- Statewide Group Training
06.2010 - 06.2011
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Picked stock according to order sheets and prepared for transport.
- Loaded and checked trucks with goods for delivery.
- Greeted customers and directed to requested products.
Casual Vintage Cellar Hand
Peter Lehmann Wines
01.2010 - 04.2010
- Supported machine operators in setup and operation of production equipment.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance.
- Performed general housekeeping tasks.
- Performed general warehouse duties.
Education
Bachelor of Business/Bachelor of Arts - International Business And International Politics
University Of New England
Online01-2029
Certificate III - Warehousing And Logistics
Transport Training Centre
Adelaide06.2011
High School Diploma -
Kapunda High School
Kapunda11.2009
Skills
- Stock forecasting and inventory control
- Sales management & customer service skills
- Supplier and contractor management
- Team management & team building
- Material processing and production management
- Conflict resolution
- Clear communicator
- Careful and attentive to details
- Process improvement
- Fleet and plant management
- Warehousing operations
- Computer hardware knowledge
- 360 Office proficient
- HR Forklift license
- Car License
Interests
Technology
Politics
Sports and analysing Sporting Statistics
Traveling
Fishing
Guitar
Cooking
References
William Bedell - Business Development Manager - Adsteel Brokers - 0418 862 226
Brad Jeffree - Branch Support Officer - Adsteel Brokers - 0488 996 762
Matthew May - Business and Data Analyst - Luminaire Solutions - 0430 002 907
Timeline
Operations, Purchasing & Quality Co-Ordinator
Adsteel Brokers
04.2021 - Current
Branch Supervisor
Adsteel Brokers
08.2016 - 04.2021
Customer Service Officer
Adsteel Brokers
03.2012 - 04.2021
Warehouse Supervisor
Adsteel Brokers
06.2011 - 03.2012
Trainee Storeperson
Adsteel Brokers c/- Statewide Group Training
06.2010 - 06.2011
Casual Vintage Cellar Hand
Peter Lehmann Wines
01.2010 - 04.2010
Bachelor of Business/Bachelor of Arts - International Business And International Politics
University Of New England
Certificate III - Warehousing And Logistics
Transport Training Centre
High School Diploma -
Kapunda High School
Similar Profiles
Charlene Ruth AsarisCharlene Ruth Asaris
Account Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance BrokersAccount Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance Brokers
Biman DeyBiman Dey
Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)
Baruk MichaelBaruk Michael
Apprentice at Multicultural Health BrokersApprentice at Multicultural Health Brokers
David EllisDavid Ellis
Customer Service at Bunnings WarehouseCustomer Service at Bunnings Warehouse
Srijan DahalSrijan Dahal
IT Support Analyst at Europ AssistanceIT Support Analyst at Europ Assistance