May Alfuwayz
Riyadh,Saudi Arabia
Summary
Customer-oriented Event executive operations with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Event Executive Operations
World Defense show
Riyadh, Saudi arabia
11.2023 - Current
- Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Managed support staff and vendor coordination to facilitate logistics during event.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Negotiated contracts with clients and vendors to achieve mutually favourable agreements.
Growth Assosicte
Alraedah Finince
Riyadh, Saudi Arabia
10.2022 - 10.2023
- Grew sales and consistently exceeded revenue-related KPIs.
- Fostered exceptional client rapport, increasing long-term retention and satisfaction.
- Arranged appointments with new and existing clients.
Quality Recherche
General Authority for static
Riyadh, Saudi Arabia
03.2023 - 09.2023
- Captured and analysed data, addressing adverse variation.
- Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
- Validated quality processes and identified operational and performance qualifications.
- Drafted corrective actions for non-conforming products and continued quality improvements.
Terminal operator
Riyadh Airport
Riyadh, Saudi Arabia
10.2018 - 03.2023
- Defined KPI targets to maintain solid standards of work in team.
- Directed daily operations to achieve maximum output and reduce costs.
- Coordinated dispatching of transport vehicles distributing goods across .
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Reported identified problems and issues before impact on organisation
- Acted as compliance point of contact for key business departments.
- Met compliance targets and turnaround times, consistently achieving individual and team performance targets.
- Reviewed, recorded and monitored Quality Review process.
Customer service supervisor
Riyadh airport
riyadh, Saudi arabia
03.2017 - 09.2018
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Took ownership of escalated customer issues and followed through to resolution.
- Sought customer feedback and applied data to inform service-level improvements.
Education
Bachelor of Laws - LLB - Law
king Saud Universty
Riyadh.Saudi arabia 09.2011 - 05.2016
Skills
- Special events planning
- Workflow management
- Vendor relationship management
- Contract negotiations
- Vendor management
- Vendor and contract negotiations
- Microsoft Excel
- Policy research
- Stakeholder relationship management
- Superior written communication
- Policy analysis
- Time management
- Problem-solving
- Multilingual
Languages
Arabic
Fluent
English
Fluent
Timeline
Event Executive Operations
World Defense show
11.2023 - Current
Quality Recherche
General Authority for static
03.2023 - 09.2023
Growth Assosicte
Alraedah Finince
10.2022 - 10.2023
Terminal operator
Riyadh Airport
10.2018 - 03.2023
Customer service supervisor
Riyadh airport
03.2017 - 09.2018
Bachelor of Laws - LLB - Law
king Saud Universty
09.2011 - 05.2016
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