May Ebrahim
Jeddah
Summary
UX/UI designer with software engineering background at Saudia Airlines. Expertise in optimizing complex digital journeys and enhancing user decision flows. Proven ability to align user experience with business objectives to deliver scalable, high-impact digital solutions.
Work history
Digital Experience & Ancillary Specialist
Saudia Airlines
Jeddah
2026.06 - 2026.04
- Designed and optimized end-to-end user journeys across booking, check-in, and post-booking flows, improving overall usability and reducing friction points
- Conducted user research and journey analysis to identify pain points and translate insights into actionable design improvements
- Structured decision flows and interaction logic, enabling more efficient and intuitive user experiences
- Contributed to ancillary optimization (seat selection, baggage, add-ons), enhancing service visibility and supporting increased user engagement
- Collaborated with cross-functional teams to align UX initiatives with business and operational goals, supporting broader transformation efforts
- Participated in early-stage exploration of AI-assisted experience concepts, focusing on user flow, intent, and interaction design (confidential project)
Digital Operations Specialist (Tamheer)
Samaco Motors
2025.04 - 2025.05
- Assisted in conducting benchmarking and research for process improvements and digital optimisation initiatives.
- Supported structuring of workflows using ClickUp to enhance team coordination and operational efficiency.
- Facilitated cross-team collaboration to streamline internal processes.
IT trainee
Bank Aljazira
Jeddah
2023.05 - 2023.08
- Conducted surveys and analysis to support department setup and process improvement initiatives
- Participated in User Acceptance Testing (UAT) and defect tracking, ensuring system quality and functionality
- Collaborated on RFP, WBS, and BRD documentation, gaining practical experience in PMO methodologies and diverse project settings.
Sales Representative
Apparel Group
Jeddah
2019.01 - 2019.04
- Delivered customer-focused service and product recommendations, improving overall customer experience
- Managed transactions and resolved customer issues efficiently
Education
Bachelor Degree - Software Engineer
- Participated in projects that followed the full software development lifecycle, actively contributing to planning, coding, and testing phases.
- Developed and applied data structures, such as arrays and linked lists, in coding assignments and projects.
- Conducted software tests, including unit and integration testing, to ensure code quality and functionality.
Skills
- User Journey Mapping & Flow Optimization
- UX Research & Usability Testing
- Interaction Design & Decision Logic
- Process Improvement & Transformation Support
- System Thinking & Basic API Understanding
- Agile & Cross-functional Collaboration
Languages
Arabic
Native
English
Fluent
Work preference
Work Type
Full timeTimeline
Digital Experience & Ancillary Specialist - Saudia Airlines
2026.06 - 2026.04
Digital Operations Specialist (Tamheer) - Samaco Motors
2025.04 - 2025.05
IT trainee - Bank Aljazira
2023.05 - 2023.08
Sales Representative - Apparel Group
2019.01 - 2019.04
Jeddah University - Bachelor Degree, Software Engineer
Projects
AI-Assisted Travel Planning Concept (Confidential)
- Designed a conceptual AI-driven trip planning experience
- Defined interaction flow between user input and dynamic recommendations
- Focused on simplifying complex decision-making journeys
- Conducted user research and persona development
- Designed wireframes and high-fidelity prototypes to enhance engagement
- Identified user pain points and redesigned flows to improve usability and accessibility
- Developed user journeys and prototypes to increase completion rates