Maymonah Alwazrah
Riyadh
Summary
Diligent Team Lead with over 4 years of successful e-commerce and business experience. Improving productivity and efficiency levels through Growth projects and initiatives. Business Analysis and Digital Marketing qualified.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchants Growth Team Lead
Zid Company
02.2023 - 12.2024
- Strategically managed and executed growth and marketing campaigns, resulting in over 1M in revenue in 2024.
- Transformed Zid Growth services into profitable revenue stream by introducing and implementing paid services.
- Spearheaded launch of Zid solution platform, onboarding 35+ service providers to empower merchants and accelerate business growth.
Merchant Success Operations Specialist
Zid Company
01.2022 - 01.2023
- Established merchants segmentation framework by categorizing merchants into five stages, enabling targeted support and increased operational efficiency.
- Spearheaded business the requirements analysis and documentation for Zid's new back-office product, collaborating closely with the product team to ensure alignment with strategic objectives.
- Successfully piloted and implemented NGO project, resulting in the expansion of charity store to over 100.
Customer Support Team Lead
Zid Company
07.2021 - 12.2021
- Developed and implemented a comprehensive performance evaluation framework to measure team performance against key metrics.
- Conducted daily reviews to monitor merchant satisfaction and identify potential issues, ensuring timely resolution and proactive problem-solving.
- Reported innovative solutions to enhance product offerings, streamline service delivery, and optimize billing processes to prevent future challenges.
Customer Support Representative
Zid Company
12.2020 - 06.2021
- Achieved a 99% customer satisfaction rate through timely response to inquiries, effective issue resolution, and collaboration with internal teams.
- Demonstrated strong problem-solving and collaboration skills by working with internal teams to address merchant concerns and improve overall satisfaction.
Education
Diploma of Human Resources Management -
Centennial Higher Institute for Training
Bachelor of English Language and Literature - undefined
Prince Sattam bin Abdulaziz University
Skills
- Data analysis
- HubSpot
- Power-Bi
- Cost-effective budget control
- Process Improvement
Certification
- Business Analysis Nanodegree Certification at Udacity
- Digital Marketing Nanodegree Certification at Udacity
Languages
English
Accomplishments
- 2022 Outstanding performance reward
- 2024 Mid-year high performers reward
Timeline
Merchants Growth Team Lead
Zid Company
02.2023 - 12.2024
Merchant Success Operations Specialist
Zid Company
01.2022 - 01.2023
Customer Support Team Lead
Zid Company
07.2021 - 12.2021
Customer Support Representative
Zid Company
12.2020 - 06.2021
Bachelor of English Language and Literature - undefined
Prince Sattam bin Abdulaziz University
Diploma of Human Resources Management -
Centennial Higher Institute for Training
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