Summary
Overview
Work History
Education
Skills
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Additional Information
Languages
Timeline
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Mazen Ahmed

Mazen Ahmed

Jeddah,makkah region

Summary

Takes on challenging new roles harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results with 5 years of experience managing and delivering high-quality IT solutions.

Overview

5
5
years of professional experience
19
19
years of post-secondary education

Work History

IT Solution Delivery Supervisor / Quality Tester

Shift inc
Jeddah, Mecca Region
07.2024 - 02.2025
  • Technical Expertise: In-depth knowledge of IT infrastructure, software development, system integration.
  • Stakeholder Communication: Excellent communication and interpersonal skills, ensuring clear and effective interaction with clients, vendors, and internal stakeholders.
  • Agile Methodologies: Experienced in implementing and overseeing Agile and Scrum practices to enhance project efficiency and team productivity, utilizing tools such as JIRA.
  • Quality Assurance: Ensuring all solutions meet the highest standards of quality through rigorous testing and validation processes.
  • Customer Focus: Committed to understanding client needs and delivering solutions that exceed expectations.

Quality Tester /UAT Tester

Bank AlJazira
Jeddah, Mecca Region
08.2022 - 07.2024
  • Learned new testing methods through continued education and research.
  • Tested web applications across diverse range of desktop, tablet, and mobile devices.
  • Communicate with software development team to resolve software defects.
  • Defined testing scope and requirements for specific features or products.
  • Troubleshoot releases by performing user acceptance testing.

System Analyst / Quality Tester

Digital Government Authority
Riyadh, KSA
09.2020 - 03.2022
  • Examining current systems.
  • Contact with other IT staff such as developers to maintain system.
  • Troubleshoot bugs using incident system and see root of problem.
  • Make user acceptance testing (UAT),smoke test, and regression test for application.
  • Engaged with stakeholders including business analysts and business users, thoroughly documenting processes.

Web Developer

Saudi eGovernment Program.
Riyadh, KSA
09.2019 - 09.2020
  • Researching, designing, implementing solutions for system problems.
  • Identifying areas for modification in existing web applications and subsequently developing these modifications.

Education

Some College (No Degree) - Business analytics

Udacity
Online
12.2020

Bachelor of Science - Information System

King Abdulaziz University
Jeddah, Makkah region
04.2001 - 12.2019

Skills

  • Jira ticket system
  • Systems analysis
  • Microsoft TFS or RTC (IBM Rational Team Concert)
  • Agile methodologies
  • Programming and web development skills (HTML,CSS,JavaScript,python,CKAN, Drupal)
  • Cross-platform testing
  • Test implementation
  • Website application troubleshooting
  • Mobile application troubleshooting
  • Admin panel management

Additional Information

  • KSA open data: https://data.gov.sa/en/home
  • Testing Aljazira Bank mobile application: https://play.google.com/store/apps/details?id=com.sa.baj.aljazirasmart&hl=ar
  • Testing shift Inc. application: https://play.google.com/store/apps/details?id=com.innovitics.app.shift&hl=en

Languages

Arabic
Native language
English
Advanced
C1

Timeline

IT Solution Delivery Supervisor / Quality Tester

Shift inc
07.2024 - 02.2025

Quality Tester /UAT Tester

Bank AlJazira
08.2022 - 07.2024

System Analyst / Quality Tester

Digital Government Authority
09.2020 - 03.2022

Web Developer

Saudi eGovernment Program.
09.2019 - 09.2020

Bachelor of Science - Information System

King Abdulaziz University
04.2001 - 12.2019

Some College (No Degree) - Business analytics

Udacity

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Mazen Ahmed