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Resourceful Signal Support Systems Specialist talented in monitoring network operations. Diligent subject matter expert in telecommunications network troubleshooting and the installation of signal support equipment. Looking to take on a new position working with a diverse group of people at a great company.

Customer Support Executive with over 3 years of experience providing exceptional service and resolving customer queries for global brands like Amazon and LinkedIn. Skilled at handling diverse customer needs across US and UK markets, ensuring high-quality member experiences while collaborating with internal teams to deliver effective solutions. A self-driven and dedicated professional, adept at utilizing tools like Salesforce (SFDC), Jira, and MS Office to maintain operational excellence. Holds a Bachelor’s Degree in Commerce from Mahatma Gandhi University, Ernakulam. Proven expertise in customer service, coordination, and teamwork, with technical skills in JavaScript and a strong focus on process optimization and client satisfaction.

Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.

Proactive and adaptable professional with extensive experience in IT support, sales, and event coordination. Expertise in troubleshooting technical issues, delivering customer-centric solutions, and managing logistics with precision. Proficient in Python, SQL, and web development tools, demonstrating strong capability to align technical and operational requirements. Combines problem-solving agility with exceptional communication skills, refined through client-facing roles across diverse industries. Currently pursuing degree in Computer Science to enhance expertise in technology-driven environments.

Mazen Al-Shawaf

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IT Support

Senior Public Relations

Senior Sales Executive

Senior Sales Executive

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IT Support

Senior Public Relations

Senior Sales Executive

Senior Sales Executive

Diploma in IT -

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