Mazen Alazizi

• Responded to customer comments and questions .
• Resolved concerns with services to help with retention and drive sales.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

1-Writing and development of policies, protocols and practice guideline

2- Preparing and submitting reports weekly and monthly

3- The participation of the quality team in the administration to implementing the CBAHI standards

4-Training workers in infection control procedures

5-Take measures for infectious diseases and inform the responsible authorities

6-Supervising the infection control program

• Monitored performance and generated reports detailing quality
• Created and deployed best practices to improve efficiency and reduce defects.
• evaluation of hospitals and health care centers affiliated to the Ministry of Health in all regions of the Kingdom
• Preparing and submitting daily report

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.