Summary
Overview
Work history
Education
Skills
Timeline
Generic

MAZEN AL MUTAIRI

Riyadh,SAUDI

Summary

Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Personable professional with keen aspiration to excel in customer service. Proficient in communication and problem-solving, with knack for building rapport and resolving issues. Committed to enhancing customer satisfaction and fostering loyalty.

Dedicated professional with proactive and solution-focused approach, always striving to deliver top-notch customer service. Excellent communication and problem-solving skills, combined with solid foundation in handling customer inquiries and resolving issues amicably. Eager to contribute to positive customer experiences and operational success in [Desired Position] role.

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.

Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for [Type] customers.

Overview

1
1
year of professional experience

Work history

خدمة عملاء

ssera
Riyadh, Riyadh Region
10.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer service officer

ssera
Riyadh, Riyadh Region
10.2023 - Current
  • Facilitated smooth transactions by accurately processing sales and payments.
  • Maintained up-to-date knowledge about products and services, assisting in informed decision making.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Utilised strong communication skills for handling customer complaints effectively.

Education

Master of Arts - master of arts

هشام بن العاص
Riyadh, Riyadh Region
04.2023 -

Skills

    Conflict resolution

  • Empathy and compassion
  • Time management
  • Communication proficiency
  • Complaint handling
  • Product knowledge
  • Telephone etiquette
  • Call centre experience
  • Technical support
  • Fluent in english language
  • Sales techniques
  • Polite demeanour
  • Customer retention
  • Stress tolerance
  • Cross-Selling products
  • Refund processing
  • Billing inquiries handling
  • Up-Selling services
  • Inbound call handling
  • Live chat support
  • Email communication
  • Customer Service
  • Multidisciplinary teamwork
  • Microsoft Office Suite
  • Sage Accounting
  • Customer experience
  • Customer follow-up calls
  • Insurance administration
  • Web chat enquiry handling
  • Office 365 usage
  • Customer enquiry case management
  • Account management
  • Customer retention tactics
  • Finance services
  • Customer complaint management

Timeline

خدمة عملاء

ssera
10.2023 - Current

Customer service officer

ssera
10.2023 - Current

Master of Arts - master of arts

هشام بن العاص
04.2023 -
MAZEN AL MUTAIRI