Mazen NOUR ELDIN
Riyadh,Riyadh Region
Summary
Offering strong background in sales and operations with focus on building client relationships and enhancing team performance. Knowledgeable about leveraging communication and problem-solving skills to drive business growth. Ready to use and develop leadership, strategic planning, and customer service skills in Sales and Operations Manager role.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
National sales manager
zamil air condition
Riyadh, Riyadh Region
09.2015 - Current
- Boosted brand visibility by organising strategic marketing campaigns.
- Developed innovative sales strategies for improved market presence.
- Strengthened customer relationships with regular engagement initiatives.
- Conducted comprehensive market research to understand competitive landscape.
- Sales Strategy Development: Create and implement effective sales strategies to increase market share and revenue across different regions by 20% to 30 % yearly.
- Team Leadership: Manage and motivate a team of sales representatives, providing training and support to ensure they meet their sales targets.
- Market Analysis: Analyze market trends and customer needs to identify new opportunities for growth and product development.
- Relationship Management: Build and maintain strong relationships with key clients, distributors, and suppliers to enhance business partnerships.
- Sales Forecasting: Prepare sales forecasts and reports, tracking performance against targets and adjusting strategies as needed.
- Budget Management: Oversee the sales budget, ensuring efficient use of resources and maximizing return on investment.
- Collaboration: Work closely with other departments such as marketing, product development, and customer service to ensure a cohesive approach to sales and customer satisfaction.
- Training and Development: Identify training needs and facilitate ongoing development for the sales team to enhance skills and performance.
- Compliance and Standards: Ensure that all sales activities comply with company policies and industry regulations.
- Performance Metrics: Establish key performance indicators (KPIs) and monitor team performance against these metrics.
- Increased product awareness, leading to enhanced consumer interest.
- Coordinated successful sales events for greater brand exposure.
- Optimised sales funnel with targeted promotional activities.
- Managed a diverse team of sales professionals to achieve optimal performance.
- Enhanced team productivity through effective training and mentorship programmes.
- Improved customer retention rates, resulting in consistent revenue growth.
- Implemented new CRM systems for streamlined operations.
- Established fruitful partnerships with key industry players for mutual growth opportunities.
- Nurtured client relationships, ensuring high levels of loyalty and repeat business.
- Streamlined internal processes to improve overall efficiency.
- Led negotiations on large-scale contracts, securing lucrative deals.
- Fostered an environment of continuous learning amongst the team members.
- Drove the expansion into new geographies, enabling access to untapped markets.
- Devised robust sales forecasts based on thorough market analysis.
- Piloted the launch of new products, contributing to portfolio diversification.
- Created a culture of excellence within the team, encouraging top-notch performance.
- Continually reviewed wholesale distribution, pricing and sales initiative policies against strategic bulk benchmarks.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Maintained ownership of parts sales pipeline, sourcing and developing new business opportunities to drive sales.
Area sales head
zamil air condition
Riyadh, Riyadh Region
09.2012 - Current
- Achieved market growth by developing robust sales strategies.
- Fostered strong client relationships for higher customer retention.
- Improved product visibility with strategic placement in retail stores.
- Conducted competitive analysis to identify and capitalise on business opportunities.
- Streamlined sales process, boosting overall efficiency.
- Trained team members for improved selling techniques and product knowledge.
- Analysed market trends, enabling informed decision-making about strategic direction.
- Ensured compliance with company policies, maintaining professional standards across the team.
- Directed staff recruitment to build a high-performing sales team.
- Cultivated a results-driven work environment, fostering employee motivation and productivity.
- Presented sales reports at board meetings, influencing future strategy decisions.
- Coordinated promotional events which increased public engagement with our products.
- Managed budget allocations for various initiatives; maximised return on investment.
- Handled dispute resolution; ensured customer satisfaction was maintained at all times.
- Leveraged digital tools for efficient lead tracking and follow-up; enhanced conversion rates.
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Analysed industry and competitor trends to enhance sales strategy.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Generated sales forecasts to inform resource allocation and project management.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Managed team of 45 staff, driving performance with motivational strategies to exceed sales targets.
- Managed team of 45 staff, driving performance with motivational strategies to exceed sales targets.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Grew annual revenue by 30% with targeted sales and marketing strategy.
- Allocated teams, materials and calendar space for individual projects.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of all parts & TPC & MEP .
Sales engineer
zamil air condition
Dammam, Eastern Province
09.2008 - Current
- Enhanced customer experience by providing detailed product information and demonstrations.
- Secured new business contracts for company growth with effective client presentations.
- Boosted sales performance through strategic market analysis and forecasting.
- Conducted thorough research on market trends to identify potential sales opportunities.
- Identified customer needs, resulting in tailored engineering solutions.
- Streamlined internal communication via creation of efficient reporting systems.
- Developed comprehensive technical proposals for client approval.
- Fostered strong relationships with key industry players to enhance brand reputation.
- Trained junior staff members, ensuring high levels of competency within the team.
- Facilitated increased efficiency within the sales team by implementing agile project management techniques.
- Coordinated successful trade shows and exhibitions to promote product range.
- Negotiated favourable contract terms, achieving mutually beneficial deals for clients and company alike.
- Resolved escalated customer issues, ensuring satisfaction and repeat business.
- Collaborated closely with manufacturers for accurate understanding of product specifications.
- Delivered persuasive sales pitches to prospective clients resulting in increased revenue streams for the organisation.
- Managed a portfolio of accounts, effectively balancing competing demands whilst maintaining service quality standards.
- Liaised regularly with the marketing department to develop impactful promotional materials for products.
- Implemented innovative sales strategies leading to an enhanced competitive positioning in the marketplace.
- Collaborated extensively with cross-functional teams, facilitating smooth workflow processes.
- Developed long-term strategies that addressed both immediate and future sales goals of the organisation.
- Arranged regular meetings with clients to engage with new products and services.
- Sourced new clients through targeted research and networking.
- Coordinated goods and equipment delivery and installation.
- Negotiated profitable sales contracts to achieve revenue targets.
- Prepared accurate cost estimations on equipment installation and maintenance.
- Adapted client orders to meet evolving business needs and maintain loyalty.
- Initiated new business through tactical prospecting.
- Recorded sales for goods and service performance monitoring.
- Monitored competitor activity to remain ahead of market trends and prices.
- Provided considerate sales aftercare for maintained client satisfaction.
- Advised design teams of unique client requests requiring product adaptations.
- Built rapport with new and existing customers to boost client retention.
- Presented device features and qualities to showcase business benefits.
- Ascertained exact client requirements to recommend bespoke product packages.
- Pitched strategic proposals outlining key benefits to suit client demands.
- Devised promotional campaigns to increase customer spending.
- Set up sampling events to engage new clients.
- Actioned client feedback to improve goods and services provided.
- Observed technology advancements to deliver knowledgeable medical sales advice.
- Demonstrated and engaged clients with medical goods to increase product sales.
- Communicated complete legal guidance for purchased devices.
Education
Bachelor of Engineering - Mechanical Engineer (Mechatronics )
6 October university
Egypt - Cairo 01.2002 - 08.2007
Skills
- Revenue growth tracking
- Proficient in data analytics
- Target achievement
- Supply chain understanding
- Knowledge of erp systems
- Customer relationship management software
- Business intelligence tools use
- Negotiation mastery
- Relationship Management
- Financial reporting
- Lead generation
- Sales data analysis
- Cross-selling techniques
- Pricing strategy development
- Technical sales support
- Sales team leadership
- People Management
- Market analysis
- Entire sales cycle management
- Budget control
- Sales performance evaluation
- Tender development
- Goal setting
- Change implementation
- Sales conversion strategies
- Contract drafting
- Motivational leadership
- Customer retention
- P&L ownership
- Sales training and development
- Product lifecycle management
- Brand Promotion
- Microsoft Office proficiency
- Financial planning
- Product presentation
- Pipeline Management
- New business acquisition
- Sales reporting
- Client relationship building
- Lead generation techniques
- Sales techniques
- Business development
- Account management
- Promotional strategies
- Performance monitoring
- Revenue growth strategies
- Partnerships management
- Hiring and training management
- Marketing and sales strategies
- Leadership: Ability to inspire and manage a sales team, fostering a collaborative and productive environment
- Sales Expertise: Strong understanding of sales techniques and strategies, particularly in the AC parts market
- Market Knowledge: Familiarity with industry trends, competitor analysis, and customer preferences
- Communication: Excellent verbal and written communication skills for effective interaction with team members, clients, and stakeholders
- Negotiation Skills: Proficiency in negotiating contracts and agreements to maximize profitability and secure favourable terms
- Analytical Skills: Ability to analyze sales data, market trends, and performance metrics to make informed decisions
- Strategic Planning: Skill in developing and executing sales strategies that align with business goals
- Customer Relationship Management: Expertise in building and maintaining strong relationships with clients and distributors
- Budgeting and Financial Acumen: Understanding of financial principles to manage budgets and forecast sales
- Problem-Solving: Ability to identify challenges and develop effective solutions quickly
- Coaching and Mentoring: Skills in training and developing team members to enhance their performance and career growth
- Adaptability: Flexibility to adjust strategies based on market changes or organizational shifts
- Product positioning
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Affiliations
- aerospace & airplane
- cars & motorcycle drag races
- travel
Accomplishments
- FOR 17 years in Zamil for parts department I am always get the best performance A+
- I have promoted for the highest level of performance in my department
Certification
- training yearly in central air conditioning 15/6/2006 to 29/8/2006
- faculty of engineering of 6 October in mechatronic at 19/7/2007
- Derasat engineering & consulting office 1/3/2008 to 1/9/2008
- advance engineering contracting from 1/3/2008 to 1/9/2008
- certificate of appreciation in Philippine society of mechanical engineer 2009
- certificate of completion advance selling and negotiation skills 21 march to 23 march 2011
- effective sales management by glomacs effective sales management 15-19 march 2015
- certificate of completion spectroline hvac leak detection
- certificate of completion KPI essential
- certificate of completion competency matter & policy refresher
- certificate of completion cold chain solution training workshop
- certificate of completion of gilbert express middle east
- certificate of completion of Emerson (Copeland ) compressor & control training work shop
- certificate of completion of HR- FOR NON-HR MANAGERS 4,5-2018
- Member ship for Saudi council of engineering
- certificate of completion Copeland control product
Timeline
National sales manager
zamil air condition
09.2015 - Current
Area sales head
zamil air condition
09.2012 - Current
Sales engineer
zamil air condition
09.2008 - Current
Bachelor of Engineering - Mechanical Engineer (Mechatronics )
6 October university
01.2002 - 08.2007
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