Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Reaching sales targets and increasing profits.
• Directly reported to Area Managers on day-to-day operation.
• Managing 200 to 300 SQM store with limited manpower.
• Ensured to implementation of KPI'S Sales, Inventory control, Productivity & inventory in days.
• Dealing with customer service issues such as queries and complaints.
• Maintain stock availability with the coordination of logistic team and DSD vendors.
• Promoted Dukan Private label items sales by sampling and tasting.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to
maintain productivity when employees on leave.
• Prepared the store for Management visits and ensured the implementation of Government rules.
• Ensured stock availability of promotion items during promotion days.
• Leaflets distribution within the catchment area to Retain old and gain the potential customers.
• Analyze monthly stock study reports and align with commercial team on liquidation action plan to be taken to control stock level and duration.
• Conduct monthly meetings with line managers to analyze the sales performance of the store.
• Running store smoothly & achieving the targets as per the plan.
Management STORE SOP | SAFETY| DSD DELIVERY| DSD ORDERING | INVENTORY CONTROL| SHIFT MANAGEMENT| CUSTOMER SERVICE| STAFF SCHEDULED| OPERATION SOP| MEETING|
I hereby declare the above information to be true and complete to the best of my knowledge.
Awarded By Lesotho Prime Minister Mr Moleke 2019