Microsoft Word
Mazin Sirelkhatim
English Teacher
Riyadh
Summary
Tech-savvy English Teacher excels at marrying literature with modern student expectations and mentalities. Dedicated to optimizing student experiences using enthusiastic and innovative methods, driving engagement and academic success. Fantastic eye for detail and organizational skills to run successful classrooms. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
English Teacher
American Discussion Club
Khartoum
01.2020 - 10.2021
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Supported student skill development in alignment with personal and academic goals.
- Explored and implemented innovative use of technology in language education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Planned coursework to introduce students to important literature.
- Worked with administrators on behavioral issues to support needs of students.
- Cultivated relationships with parents for complete support network.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Completed in-service and additional training to maintain professional growth.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Led interesting and diverse group activities to engage students in course material.
- Attended department meetings to develop and update course curricula.
- Coordinated activities to encourage interest in reading.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
English Teacher
Smart High School
Khartoum
04.2019 - 01.2020
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Supported student skill development in alignment with personal and academic goals.
- Explored and implemented innovative use of technology in language education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Planned coursework to introduce students to important literature.
- Worked with administrators on behavioral issues to support needs of students.
- Cultivated relationships with parents for complete support network.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Completed in-service and additional training to maintain professional growth.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Led interesting and diverse group activities to engage students in course material.
- Attended department meetings to develop and update course curricula.
- Coordinated activities to encourage interest in reading.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
Senior Claims Associate
Kenana Sugar Company
Khartoum
04.2017 - 04.2018
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Proposed settlements for uncomplicated issues to resolve claims.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Evaluated accuracy and quality of data entered into agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Collected premiums and issued accurate receipts.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Verified client information by analyzing existing evidence on file.
- Reviewed [Number] patient cases per week and verified insurance coverage information.
- Modified, updated and processed existing policies.
- Coordinated with contracting department to resolve payer issues.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Determined appropriateness of payers to protect organization and minimize risk.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records and health statuses.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Presented insurance options to customers in order to close sales on new policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Calculated adjustments, premiums and refunds.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Account Manager
Gras Savoye
Cairo
08.2015 - 08.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Introduced new processes to improve data analysis.
- Developed pipeline to monitor sales progress and boost company revenue.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Educated clients on new products or services to increase customer engagement with brand.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Identified key entry points to enhance market penetration and maximize returns.
- Listened attentively to client feedback to create stronger relations and shape business.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Capitalized on emerging trends to reap benefits during growth stages.
- Analyzed key competitors to respond to competitive threats.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Private English Tutor
Rehab Educational Center
Cairo
07.2013 - 09.2013
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students in [Area of study].
- Met with students and discussed educational goals and expectations.
- Crafted effective reading and writing tutoring plans to address weaknesses and motivate students to build confidence and feel successful.
- Maintained notes on student progress.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Worked independently with meticulous attention to detail.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Utilized positive reinforcement to encourage and motivate students.
- Participated in tutor orientation and attended professional development and training sessions to increase English competency and improve tutoring skills.
- Leveraged technology and visual aids to engage students and enhance learning.
- Worked with students in classrooms or home environments to provide educational support.
- Supported students with helpful study habits and exam strategies.
- Engaged young clients over phone and through company website to provide tutoring in [Area of study] and related subjects.
- Supported teacher instruction, thoroughly discussing concepts and designing custom practice questions.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Assessed student needs and created appropriate lesson plans.
- Conducted academic skill reviews and led workshops to develop writing skills and language comprehension.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Developed student confidence through positive reinforcement strategies.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Emphasized focus on approaching problems with students rather than simply providing solutions to foster better understanding of material covered.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Met with parents to discuss student progress and address concerns.
English Translator
Marsland Aviation Company
Khartoum
07.2011 - 09.2011
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
- Edited and proofread text to accurately reflect English language.
- Translated legal and research materials from [Language] to English.
- Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.
- Facilitated and supported participation and social communication.
- Communicated clearly in written English with internal and external customers.
- Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members.
- Interpreted at appropriate language level of students.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended training programs to improve professional knowledge and interpretation skills.
- Proofread, edited and improved documents of different sizes.
- Stayed current on new expressions and cultural changes impacting language translation.
- Supported student education by accompanying non-[Language] speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended [Type] meetings to provide accurate consecutive translations of conversations between members.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Nissan Motors
Khartoum
05.2008 - 06.2008
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled and confirmed appointments and meetings for senior management team.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided callers with address, directions, company website and related information.
Education
Bachelor of Science - Business Management - Law
University of Westminster
London, United Kingdom 09.2012 - 06.2016
A Levels - Business, History, ICT
Bearwood College
Reading, United Kingdom 09.2009 - 07.2012
IGCSE - High School
Khartoum International Community School
Khartoum, Sudan 09.2005 - 06.2009
Primary School - Primary School
Unity High School
Khartoum, Sudan 09.2000 - 06.2005
Skills
Proofreading and editing
Academic advisement
Differentiated instruction
Individualized instruction
Administering English language tests
Reading assignments
Field trips
Quality education
Grammar principles
Group and individual instruction
Classroom management
Organizational ability
Adult Education
Secondary education
School administration
Post-secondary education
Administering English language tests
Child development
Student support
Middle school education
Exam proctoring
Lesson Planning
Grade recording
Lecturing
Problem-solving skills
New account creation
Trade requirements
Account verification
Cost reviewing
Order management
National accounts
Product and service sales
Sales analysis
Systems and software programs
Upselling
Business Development
Market forecasting
Researched sales leads
Brand Management
Local contracts
Team Training
Business development and planning
Prioritizing workflows
Client rapport
Sales Reporting
Client Development
Microsoft and Macintosh Expertise
Account servicing skills
Goals and performance
Staff Management
Account development
Customer rapport
Operations
Insurance products Expertise
Account management
Strategic planning
Cold calling skills
Management collaboration
Collaborating with designers
Networking skills
Checking quotes
Forecasting abilities
Vendor relations
Outbound telephone marketing
Relationship building and management
Database Management
Account oversight
Trend forecasting
Sales expertise
Converting leads
Lead prospecting
Tactical planning
Scripting expertise
Coordinating documents
Documentation review
Coverage assessments
Accident investigations
Settlement determinations
Prior authorization processing
Insurance industry experience
Documentation abilities
Reporting skills
Data integrity
Great mathematical skills
Collaborative relationships
Understanding of medical terms
Patient contact
Proficient in Microsoft and Macintosh
Excellent administrative abilities
Insurance coverage verification
Multitasking Abilities
Planning and Coordination
Software
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlook
Microsoft OneDrive
Macintosh
Certification
OCR Level 1 Certificate in Enterprise (Young Enterprise)
Affiliations
Delegate of Model United Nations.
Written and oral translation (Arabic - English).
Captain of Football Team (High School - University Level).
Member of Law Society (University).
Organizing several football matches to fundraise.
Coached primary school kids in football.
Additional Information
Previous Managers:
Mr Tarig Abdelwahab Risk Management Manager Kenana Sugar Company tarig.elhag@kenana.com +249912132112
Mr Hamid Mabrouk Managing Director Gras Savoye h.mabrouk@gseegypte.com +201222123699
Other ways to contact me:
Sudanese number - +249912132219 (whatsapp number as well)
Timeline
English Teacher
American Discussion Club
01.2020 - 10.2021
English Teacher
Smart High School
04.2019 - 01.2020
Senior Claims Associate
Kenana Sugar Company
04.2017 - 04.2018
Account Manager
Gras Savoye
08.2015 - 08.2016
IELTS
05-2015
Private English Tutor
Rehab Educational Center
07.2013 - 09.2013
Bachelor of Science - Business Management - Law
University of Westminster
09.2012 - 06.2016
IELTS
05-2012
English Translator
Marsland Aviation Company
07.2011 - 09.2011
OCR Level 1 Certificate in Enterprise (Young Enterprise)
03-2010
A Levels - Business, History, ICT
Bearwood College
09.2009 - 07.2012
Receptionist
Nissan Motors
05.2008 - 06.2008
IGCSE - High School
Khartoum International Community School
09.2005 - 06.2009
Primary School - Primary School
Unity High School
09.2000 - 06.2005