MAZIN ABDEEN YOUSIF SHAMOUN
Jeddah,Mecca Region
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Cabin crew member
TARCO AVIATION
SUDAN, SUDAN
05.2021 - Current
- Reassured passengers during turbulent flights and during unavoidable delays.
- Used weather, route details and passenger information to accurately prepare for trips.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Led flight safety presentations to educate passengers.
- Regularly monitored cabin throughout flight to verify security.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
Airlin Ticket Reservation Employee
Al-Ajwaa Travel and Tourism
SUDAN
08.2020 - Current
- Completed customer orders with speed and accuracy.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelor of Business Administration - Administration and Accounts
KARARY UNIVERSITY
SUDAN 03.2013 - 06.2018
Skills
- Decision-making
- Training and mentoring
- Networking
- Meetings and presentations
- Interpersonal communications
- Customer service
- Safety monitoring
- Report preparation
- First Aid
- Booking administration
- Quality Control
- Relationship management
- Employee interaction
- Accounting
- Multilingual
- Public relations
- Leadership
- Marketing
- Time management
Certification
_Basics of Ticket prices ( 2019 )
_Amadeus reservation system (2019)
_Computer basics (2023)
_Diploma in Human Resources Manegment (2023)
_Diploma in Sales Managment (2023)
_Total Quality Management (2023)
Languages
English
Intermediate
Timeline
Cabin crew member
TARCO AVIATION
05.2021 - Current
Airlin Ticket Reservation Employee
Al-Ajwaa Travel and Tourism
08.2020 - Current
Bachelor of Business Administration - Administration and Accounts
KARARY UNIVERSITY
03.2013 - 06.2018
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