Hi, I’m
Mehdi Boukhobza
Riyadh,01
Summary
Results-driven Operations Manager with a proven track record of supervising teams and optimizing business workflows. Expert in balancing strict project deadlines with high standards and budget integrity. Adept at handling sensitive executive logistics and strategic resource planning to drive company profitability.
Overview
2026
years of professional experience
Work History
High-profile Individual
Operations Manager
01.2023 - Current
Job overview
- Led a cross-functional team of 10+ employees to ensure 100% compliance with protocols.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Global Affairs Canada, Canada Government
Executive Administrative Assistant
02.2019 - 12.2022
Job overview
- Executive assistant to the office of minister foreign affairs.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Seamlessly interacted with colleagues to plan and complete special projects.
Shared Services Canada, Canada Government
Technical Representative
02.2018 - 02.2019
Job overview
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Improved systems with addition of new features and infrastructure.
- Researched potential clients and markets to prepare for appointments.
- Proactively managed client correspondence and recorded tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Hewlett Packard Enterprise
Technical Support Analyst
09.2016 - 09.2017
Job overview
- Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
Rogers Communications
Technical Advisor
07.2013 - 09.2015
Job overview
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Served as primary point of contact for triaging technical issues.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Contributed technical oversight to assist team project fulfillment.
Hewlett Packard
Customer Service Specialist
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Northern Communications
Telecommunications Officer
Job overview
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Education
Trent UniversityPeterborough, Canada
University from Computer Science
Cambrian CollegeSudbury, Canada
College from Business Administration
Shaw AcademyDublin, Ireland
Certificate in Digital Marketing from Digital Marketing
01.2017
Nebraska-Lincoln High SchoolNebraska, USA
High School Diploma
01.1999
Skills
- Business development
- Program administration
- Team leadership
- Planning and implementation
- Staff retention
- Cost reduction
- Policy enforcement
- Operations management
- Documentation and reporting
- Business administration
- Project management
- Quality control
- Customer service
- Complex Problem-solving
- Decision-making
- Processes and procedures
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Native or Bilingual
Skills
Team Leadership & Supervision, Performance Management, Administrative Oversight, Strategic Planning, Resource Allocation, Client Relations, Executive Communication, , Database & File Management, Financial Systems (SAP P2P), Reporting & Documentation, Microsoft Office 365, Logistical Coordination
Timeline
Operations Manager
High-profile Individual
01.2023 - Current
Executive Administrative Assistant
Global Affairs Canada, Canada Government
02.2019 - 12.2022
Technical Representative
Shared Services Canada, Canada Government
02.2018 - 02.2019
Technical Support Analyst
Hewlett Packard Enterprise
09.2016 - 09.2017
Technical Advisor
Rogers Communications
07.2013 - 09.2015
Customer Service Specialist
Hewlett Packard
Telecommunications Officer
Northern Communications
Trent University
University from Computer Science
Cambrian College
College from Business Administration
Shaw Academy
Certificate in Digital Marketing from Digital Marketing
Nebraska-Lincoln High School
High School Diploma