MD AHTESAMUZZAMA
Dammam
Summary
Proven leader in the hospitality sector, notably with Saudi Airlines Catering Company, where I excelled in boosting revenues and client engagement. Expert in sanitation standards and adept at staff management, I consistently surpassed goals by fostering team excellence and leveraging my strong communication skills to build valuable community relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Supervisor
Saudi Airlines Catering Company
07.2023 - Current
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
Restaurant Supervisor
Al Baik
11.2019 - 01.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Restaurant Supervisor
Kamps The German Bakery
11.2017 - 05.2019
- Maintained accurate records of sales, labor and other costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production, and plating for quality control.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
Bachelor of Science -
West Bengal State University
Kolkata01.2014
High School Diploma -
West Bengal Council of Higher Education
Kolkata01.2010
Skills
- Sanitation Standards
- Written and verbal communication
- Waste Reduction
- Monthly forecasting
- Scheduling Staff
- Food Storage
- Client Engagement
- Staff Management
- Catering supervision
Certification
- Diploma in Hotel Management, Chavara Institute of Management Studies, Kochi, india -
- Food Safety Training HACCP Level 3
Languages
Hindi
Native language
English
Advanced
C1
Arabic
Intermediate
B1
Timeline
Catering Supervisor
Saudi Airlines Catering Company
07.2023 - Current
Restaurant Supervisor
Al Baik
11.2019 - 01.2023
Restaurant Supervisor
Kamps The German Bakery
11.2017 - 05.2019
Bachelor of Science -
West Bengal State University
High School Diploma -
West Bengal Council of Higher Education
- Diploma in Hotel Management, Chavara Institute of Management Studies, Kochi, india -
- Food Safety Training HACCP Level 3
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