MD IBRAHIM KALEELULA
hofuf,SAUDI ARABIA
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Branch Manager
DANUBE - BINDAWOOD HOLDING GROUP
HOFUF/DAMMAM, SAUDI ARABIA
2023.10 - Current
- Implementing Store promotions timely, handling customer complaints and improving Store profitability by discussing with section supervisors Daily wise.
- Managed inventory levels efficiently, reducing chances of stock outs or overstocks, Optimised product assortment for maximised profitability and customer satisfaction.
- Improved supplier relationships with consistent and open communication.
- Analysed sales data to identify opportunities for growth and enhancement.
- Improved branch productivity by implementing efficient work schedules and by conducting regular performance reviews for continuous employee development.
Store Manager
Big Basket - Tata Enterprises
Hyderabad, INDIA
2022.05 - 2023.09
- Driving performance metrics of the Store, forecasting and identifying potential opportunities for improving Customer Experience.
- Improving Store sales, by forecasting demand and deploying capacities.
- Responsible for the day-to-day Operations of the Store, PNL, Inventory Management, Controlling Shrinkage and Handling Customer complaints.
- Handling larger team more than 250 members, Streamlined operations to maximise efficiency and minimise waste.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Channel Team Lead
AMAZON
Hyderabad
2019.06 - 2022.05
- Responsible for the day-to-day regional level operations of delivery warehouse, Liaised with suppliers to ensure timely deliveries and Optimized resource allocation for increased profits.
- Troubleshooting problems through mechanisms that comprehends deep dives, root cause analysis, definition of actions, follow up on resolution and escalating as necessary.
- Enforced safety regulations to reduce workplace accidents.
- Increased customer satisfaction by resolving issues.
Department Manager
HOMETOWN - FUTURE GROUP
Hyderabad
2016.11 - 2019.05
- Handling Retail operations, Managing and Recruiting/training, Hitting targets and implementing strategies to improve sales, Stock control, Merchandising, forecasting future sales and taking care of customer service including handling queries and complaints.
- Implemented promotional displays to increase product visibility and sales.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Customer Care Executive
TATABUSINESS SUPPORT SERVICES
Hyderabad
2013.06 - 2014.06
Supervisor
Mumbai Motor works
Vapi/Mumbai
2011.05 - 2013.04
Education
PGDM - MARKETING
Institute of Future Education Entrepreneurship and Leadership
2015.01 - 2017.01
Mechanical Engineering - undefined
Koneru Lakshmiah College of Engineering
2007.01 - 2011.01
Skills
- Team Management
- Ware house Management
- Strong execution skills
- Leading Network level Projects
- Handling Retail Operations
- Retail sales Management
- Forecasting Planning capacities
- Handling Customer escalations
Timeline
Branch Manager
DANUBE - BINDAWOOD HOLDING GROUP
2023.10 - Current
Store Manager
Big Basket - Tata Enterprises
2022.05 - 2023.09
Channel Team Lead
AMAZON
2019.06 - 2022.05
Department Manager
HOMETOWN - FUTURE GROUP
2016.11 - 2019.05
PGDM - MARKETING
Institute of Future Education Entrepreneurship and Leadership
2015.01 - 2017.01
Customer Care Executive
TATABUSINESS SUPPORT SERVICES
2013.06 - 2014.06
Supervisor
Mumbai Motor works
2011.05 - 2013.04
Mechanical Engineering - undefined
Koneru Lakshmiah College of Engineering
2007.01 - 2011.01