MD. KHORSHED ALAM

Key Client Assignments:

• Makkah Province Emirate (إمارة منطقة مكة المكرمة) — On-Site Service Engineer (2024 – Present)
  Contract Retention: Secured 2 consecutive annual contract renewals driven by exceptional client satisfaction ratings and strict SLA compliance.
  End-to-End Asset Management: Oversee complete lifecycle support—including installation, routine maintenance, emergency repair, and supply management (toner and replacement parts)—for all photocopiers, printers, and fax machines.
  Network & Scanning Solutions: Configure and maintain network printing setups across government offices, including SMB/FTP scan-to-folder, user rights authentication, and network protocol configurations.
  Operational Continuity: Diagnose and resolve daily technical incidents to ensure zero operational downtime for high-volume government administrative workflows.
• Qassim University (جامعة القصيم) — On-Site Service Engineer (2022 – 2024)
  Campus IT Infrastructure: Stationed on-site for 2 years managing installation, maintenance, and inventory management for office hardware across university faculties and departments.
  Network Integration: Deployed multi-function devices, integrated system drivers, and configured complex SMB/FTP network scanning protocols on campus infrastructure.
  Preventative Maintenance: Scheduled and executed routine servicing on high-duty multi-brand equipment to prevent unexpected system failures.

• High-Profile Client Portfolio: Provided end-to-end hardware installation, network configuration, and ongoing technical service for top-tier international organizations, government agencies, universities, and corporations:
  International & Energy: UNICEF, World Bank, Chevron Bangladesh.
  Government & Financial: National Income Tax Office, commercial banks, and government ministries.
  Higher Education Institutions: Bangladesh University of Engineering and Technology (BUET), University of Dhaka (DU), Bangladesh University of Textiles (BUTEX).
• Enterprise Equipment Maintenance: Specialized in Ricoh multifunction printers, high-duty photocopiers, and digital scanners across high-volume operational settings.
• Network & Security Setup: Configured local/network printing settings, FTP/SMB scan destinations, and user access controls in accordance with strict corporate, banking, and government security protocols.
• Preventative Service & Training: Performed regular maintenance checks to extend machine lifespans and conducted user orientation sessions on best practices and basic troubleshooting.