MD. NOOR HOSSAIN SAGAR
Riyadh,Saudia Arabia
Summary
Dedicated IT Professional experienced in computer hardware maintenance and POS hardware support. Delivered efficient solutions through technical incident management and support for restaurant IT operations, utilising skills in router configuration, cabling, and CCTV surveillance systems. Focused on collaboration and problem-solving to achieve high-quality service and consistent results.
Overview
3
3
Languages
1
1
year of post-secondary education
11
11
years of professional experience
Work history
Aloha Technical Support
Kudu Company for Food and catering
Riyadh, KSA
2021.11 - Current
- Network Technical Support
- Provide technical support to employees for hardware, software, and network-related issues.
- Assist in setting up and configuring computer systems, printers, and other IT equipment.
- Monitor and respond to service desk requests in a timely manner.
- Document technical issues and solutions for future reference.
- Support IT teams with system updates, backups, and inventory management
- Collaborating with senior support staff on complex issues
- Assist with basic network troubleshooting and office network maintenance
- Logged incidents and tracked service requests using helpdesk tools.
- Aloha Technical Support
- Providing POS Support to over 350 restaurants across multiple brands all over kingdom of Saudi Arabia (including day-to-day and frequent/major menu programming requests). Troubleshooting network connectivity, installation, and configuration of POS- ALOHA systems.
- Troubleshot workstations, networks, software applications, phones, POS, Aloha applications, email, and other technologies.
- Serve as the first point of contact for technical assistance over the phone, email and/or via any electronic communication
- Facilitated daily restaurant operations by managing POS updates and supporting creation of new items, recipes, and promotions.
- Installing and configuring the POS cash machines, printers, cash drawers to set up in the restaurants.
- Worked closely with software suppliers to resolve operational issues
- Managed Aloha & POS system back-end programming, including creation of promotions, modifiers, items, panels, and price adjustments, alongside ISP system for store inventory tracking.
- Generated sales and analytical reports from EDSS for distribution to various departments.
- Monitored and maintained company computer systems and networks to ensure operational efficiency. Responsible for diagnosing generic hardware or software faults with these systems and to solve the issues either in person or over the phone.
IT Supporter & Accountant
Jessore City Cable Pvt Ltd.
Jessore, Bangladesh
2015.10 - 2020.12
- Provided financial information to management through research and analysis of accounting data
- Prepared detailed reports that informed strategic decision-making
- Documents financial transactions by entering account information.
- Maintenance Account software
- Data analysis
- Monthly monitoring report
- Performed regular system maintenance to ensure optimal performance
- Operated in a Network Operation Centre to monitor network performance
- Facilitated networking activities to improve system communication efficiency
- Oversaw bandwidth management to optimise network resources
- Create MRTG Bandwidth monitoring system
Education
MSc - Botany
National University
BangladeshBSc (Hon’s) - Botany
National university
BangladeshDiploma - Telecommunication
Bangladesh Technical Education Board
Bangladesh 2008.01 - 2008.12
Higher Secondary Certificate (HSC) - Science
Shahid Mashirur Rahman degree College
JhikargachaSecondary School Certificate (SSC) - Science
B.M Secondary School
JhikargachaSkills
- Point of sale support
- Network Infrastructure Support
- Network Troubleshooting
- Router Configuration
- Cabling & Connectivity
- Incident resolution
- Proactive maintenance
- Remote & On-Site Support
- Computer Hardware maintenance
- Hardware Installation & Replacement
- Peripheral device support
- KDS & Kitchen Equipment Support
- CCTV & Surveillance Systems
- Restaurant IT Operations
LANGUAGE PROFICIENCY
English: Excellent in listening, reading & writing, fluent in speaking.
Bangla: Mother language.
Arabic: Professional
INTEREST
Reading book, Relationship building, Traveling, Sports, Photography
DECLARATION
I hereby declare that all the information above is correct and true.
Disclaimer
I hereby declare that all the information above is correct and true
PERSONALITY
- Enterprising
- Analytical creativity
- Honest
- Ambitious
- Punctual & amiable.
OTHER QUALIFICATIONS
- Excellent communication, interpersonal and relationship building skills.
- Easily adaptable in a versatile environment.
- Enough stamina for hard work.
- Leadership ability in teamwork.
Affiliations
- Travelling
- Reading books
- Playing Cricket
Accomplishments
IT Department Employee of the Year (2023) | Kudu company for Food & Catering
Timeline
Aloha Technical Support
Kudu Company for Food and catering
2021.11 - Current
IT Supporter & Accountant
Jessore City Cable Pvt Ltd.
2015.10 - 2020.12
Diploma - Telecommunication
Bangladesh Technical Education Board
2008.01 - 2008.12
Secondary School Certificate (SSC) - Science
B.M Secondary School
Higher Secondary Certificate (HSC) - Science
Shahid Mashirur Rahman degree College
MSc - Botany
National University
BSc (Hon’s) - Botany
National university