Md. Omar Faruck Mridul
Narsingdi, Dhaka,Bangladesh
Summary
Experienced restaurant management professional with a focus on operations and team leadership. Demonstrated ability in supervising crews, managing inventory, and ensuring adherence to food safety regulations. Skilled in utilizing software for quality control and KPI tracking, optimizing shift efficiency and goal achievement. Committed to advancing supply chain strategies and stock management to drive business success.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Shift Supervisor/Manager (Department of Operation)
Innovative Foods Company LTD. (Shawarmer), KSA
Riyadh, Riyadh Region
2022.03 - 2026.03
- Facilitated daily restaurant operations to support smooth workflow and consistent service quality.
- Assisted in training and motivating team members to meet performance, hygiene, and customer service standards.
- Monitored inventory levels and coordinated stock rotation to ensure timely supply orders.
- Ensured adherence to food safety, cleanliness, and HACCP guidelines throughout shifts.
- Helped oversee cash handling and POS operations while completing shift closing reports accurately.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Resolved customer complaints promptly, leading to enhanced customer relations.
Supervisor
Chicken Charlie
Dhaka
2016.01 - 2019.08
- Oversaw the maintenance of all restaurant equipment to ensure operational efficiency.
- Managed kitchen and dining room activities to promote a cohesive team environment.
- Scheduled activities and optimised inventory management for seamless operations.
- Engaged with guests to enhance customer satisfaction and resolve any issues promptly.
Education
BBA - Finance
Uttara University
Bangladesh 2018.01 - 2021.01
HSC - Science
Udayan Higher Secondary School
DhakaSSC - Science
Janata Adarsha Bidya-Pith
NarsingdiSkills
- Restaurant Management
- Crew Supervision
- Operations Management
- Leadership & Team Motivation
- Inventory Management
- Food Safety & Hygiene
- Supply chain understanding
- Stock rotation knowledge
- Job-Specific software use
- Quality Control
- Shift operations management
- KPI management and goal setting
Certification
- Initiating & Planning Projects by Coursera
- MS Office Basic to Advance from Uttara University
- Hygiene & food safety (HACCP)
- Speak English Professionally by Coursera
- Financial Markets by Coursera
- My English Course-3 by BBC Janala
- Fundamentals of Digital Marketing by Google Digital Garage
Languages
English
Advanced
Arabic
Upper intermediate
Hindi
Advanced
Bengali
Native
Affiliations
- Exploring new locations and foods
- Finding Solutions and be an Example
Accomplishments
- District Scholarship holder in HSC (12th Standard)
- Sales Champion Award for the year 2022 in Shawarmer Food Co. LTD.
- 100% Tuition Scholarship Holder on Tuition fee From Uttara University
- Commonwealth Distance Learning Scholarship Program
References
- Mohammed, Salman, Area Manager Shawarmer, Email:msalman@shawarmer.com, cell: +966595030842, Shawarmer, Saudi Arabia
- Md., Anisuzzaman, Assistant Professor & Director Center for Career Development (CCD) School of Business, email: komol0709@gmail.com, cell: 0171056405, Uttara University
Timeline
Shift Supervisor/Manager (Department of Operation)
Innovative Foods Company LTD. (Shawarmer), KSA
2022.03 - 2026.03
BBA - Finance
Uttara University
2018.01 - 2021.01
Supervisor
Chicken Charlie
2016.01 - 2019.08
HSC - Science
Udayan Higher Secondary School
SSC - Science
Janata Adarsha Bidya-Pith