MD Robin
Riyadh ,Saudi Arabia
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
7
7
years of professional experience
Work history
Waiter
Mena Hotel Nasiriah
Riyadh , Saudi Arabia
2024.08 - Current
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
- Explained dish components clearly to inform customers' decisions.
Waiter
Grand Sylhet Hotel & Resort
Sylhet , Bangladesh
2021.07 - 2022.10
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Assisted in food preparation, resulting in timely service delivery.
Waiter
Hotel Sarina, Dhaka
Dhaka , Bangladesh
2020.03 - 2021.07
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Waiter
Pan Pacific Sonargaon Dhaka
Sonargaon, Dhaka
2019.02 - 2020.01
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Explained dish components clearly to inform customers' decisions.
Education
A-Levels - Kalia Chapra Sugar Mills High School
Secondary School Certificate
kishoreganj 2022-07
Skills
- Table clearing
- Customer Service
- Menu knowledge
- Food and beverage service
Languages
Bengali
Proficient
C2
English
Intermediate
B1
Arabic
Upper intermediate
B2
Hindi
Advanced
C1
Timeline
Waiter
Mena Hotel Nasiriah
2024.08 - Current
Waiter
Grand Sylhet Hotel & Resort
2021.07 - 2022.10
Waiter
Hotel Sarina, Dhaka
2020.03 - 2021.07
Waiter
Pan Pacific Sonargaon Dhaka
2019.02 - 2020.01
A-Levels - Kalia Chapra Sugar Mills High School
Secondary School Certificate