MD Abdullah Al Mamun,
Barista 0508962259
Summary
Dynamic Cashier Team Lead at Haseed Coffee & Rosatery with proven expertise in cash handling and team leadership. Enhanced customer loyalty through exceptional service and effective training, resulting in improved sales. Skilled in inventory management and fostering a positive work environment, driving team performance and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Cashier Team Lead
Haseed Coffee &Rosatery
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
Batista & Coffee Roaster
Haseed Coffee & Rosatery
01.2022 - 07.2025
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Conducted internal recall investigations for product not meeting specifications.
- Performed troubleshooting, preventive maintenance and sanitation procedures.
- Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
- Operated ground or roasted coffee controls and equipment.
- Communicated to manufacturing partners and monitored machine performance issues to minimize downtime.
- Checked raw materials against desired quality and quantity levels.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
- Maintained optimal bed depths and table times based on specific material requirements.
- Recorded machine settings and amount of product processed in company database for internal and regulatory recordkeeping requirements.
- Worked with team members to smoothly move materials between stations.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Investigated and resolved issues arising during any stage of production.
- Supervised machine functionality and evaluated product samples to validate machine settings for temperature, flow and humidity.
- Reviewed purchase orders, work orders and machine setting instructions to process each job with accurate data and standards.
- Identified and resolved equipment malfunctions, jamming or spillage.
- Completed monitor repairs and basic equipment maintenance to keep systems running at peak levels.
- Moved raw materials and finished products by hand or with help of forklifts and other equipment.
- Achieved production targets on consistent basis by efficiently loading and loading machinery.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Inspected equipment before starting each production run and calibrated settings to meet order specifications.
- Inspected Type products throughout roasting process to monitor quality, identify concerns and implement immediate corrective actions.
Education
Associate of Science - Computer Science
Daulatpur Technical & Commerce College, Comilla
Bangladesh Technical Education Board, (BTED) Dhaka11.2028
Bachelor of Science - Economics
Nangolkot Hasan Memorial Degree College, Comilla
National University, Gazipur, Bangladesh 07.2011
Skills
- Cashier training
- Report generation
- Workload prioritization
- Online order picking
- Attention to detail
- Time management
- Team collaboration
- Shift scheduling
- Inventory management
- Multitasking and organization
- Customer engagement
- Basic math
- Staff motivation
- Performance monitoring
- Positive attitude
- Clear communication
- Cash register operation
- Coaching and mentoring
- Money handling
- Customer service
- Product knowledge
- Financial reporting
- Hospitality and accommodation
- Opening and closing procedures
- Manager support
- Cash handling expertise
- Retail merchandising
- Safety rules
- Team leadership
- Flexible schedule
- Workflow coordination
- Loss prevention
- Adaptability and dependability
- Staff training
- Product restocking
- Cash handling
- Team management
- Problem-solving
- Store opening and closing
- Workflow optimization
- Merchandise stocking
- Transaction approvals
Languages
Arabic, English, Bangladeshi, Hindi,
Intermediate (B1)
Arabic,English, Hindi, Bangladeshi
Beginner (A1)
Timeline
Batista & Coffee Roaster
Haseed Coffee & Rosatery
01.2022 - 07.2025
Cashier Team Lead
Haseed Coffee &Rosatery
Associate of Science - Computer Science
Daulatpur Technical & Commerce College, Comilla
Bachelor of Science - Economics
Nangolkot Hasan Memorial Degree College, Comilla