MD AMIR FAYSAL
Makkah,Saudi Arabia
Summary
Extensive hospitality experience focused on delivering exceptional customer service. Demonstrated success in improving guest satisfaction through effective communication and understanding of customer needs. Skilled in bell attendant duties, including luggage handling, guest transport, and concierge services. Employee with expertise in training and mentoring, fostering skill development and team cohesion. Proven ability to collaborate effectively and drive projects to completion. Strong commitment to proactive problem-solving and hands-on involvement in tasks.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Bell attendant
DOUBLE TREE BY HILTON JABAL OMAR MAKKAH
Makkah, Saudi Arabia
06.2025 - Current
- Arrival & Departure: Greeting guests by name, assisting with the loading/unloading of luggage from vehicles, and managing the check-in/check-out transition.
- Room Orientation: Escorting guests to their rooms and explaining features such as climate control, technology (TV/Wi-Fi), and hotel amenities (pool, gym, dining hours).
- Logistics & Storage: Safely storing luggage in secure areas, issuing claim tickets, and delivering items like mail, laundry, or flowers to guest rooms.
- Concierge Support: Providing local directions, making restaurant recommendations, and arranging transportation like taxis or shuttles.
Manager
NOOR MANSION DOKAN MALIK SOMITEE
Dhaka, Bangladesh
12.2017 - 06.2025
- Assisted team in enhancing operational efficiency through improved communication and collaboration.
- Guided new staff members in understanding company policies and procedures.
- Helped coordinate with various departments to streamline workflows and enhance service delivery.
- Aided in resolving customer complaints and issues promptly to maintain high levels of satisfaction.
- Assured enforcement of safety regulations to reduce workplace accidents.
- Led team in implementing operational strategies to enhance service delivery.
Education
Certificate Of Higher Education - Business Management
NABARUN BM COLLEGE
Dhaka-Bangladesh 01.2021 - 12.2022
Skills
- Knowledge of hotel services
- Excellent communication
- Hotel security
- Room features knowledge
- Customer Service
- Microsoft Office
- Loading and delivering luggage
- Computer & Software
- Car & Motorcycle Driving
- Google Review & Ratting
Languages
Arabic
Upper intermediate (B2)
English
Advanced
Urdu
Advanced
Hindi
Advanced
Bengali
Fluent
References
MOHAMMED ASIFUL ISLAM
Bell Captain
Double Tree By Hilton Jabal Omar Makkah.
Contact: +966 509113657
Timeline
Bell attendant
DOUBLE TREE BY HILTON JABAL OMAR MAKKAH
06.2025 - Current
Certificate Of Higher Education - Business Management
NABARUN BM COLLEGE
01.2021 - 12.2022
Manager
NOOR MANSION DOKAN MALIK SOMITEE
12.2017 - 06.2025