MD Hridoy Khan

Providing high-touch service to 40+ guests daily, managing VIP requests, reservations, amenities and personal services including laundry, packing/unpacking and shoe care. Enhancing check-in/out efficiency, ensuring 99% minibar inventory accuracy and partnering with teams to increase guest satisfaction and loyalty.

Increased guest satisfaction by providing friendly service, promptly resolving concerns, maintaining cleanliness of dining areas, and running smooth operations by actively participating in effective multitasking, teamwork, and staff communication.

Guest satisfaction is enhanced by seamlessly coordinating with kitchen staff, accommodating special dietary requests, and utilizing deep menu knowledge to ensure correct order placement and provide personalized meal recommendations.

I enhanced the guest experience by maintaining the highest housekeeping standards, ensuring the cleanliness of the room, ensuring the perfect presentation of the bed, and paying attention to detail in all aspects of room preparation.

Improved guest dining experience by accommodating dietary needs, ensuring accurate order communication with the kitchen, facilitating timely food delivery, and maintaining a clean, welcoming dining area.