Md Nasir Uddin
Housekeeping Supervisor
Al Khobar,Eastern Province
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
20
20
years of professional experience
5
5
Languages
3
3
Certificates
Work History
Housekeeping Supervisor
Centro Corniche Al Khobar by Rotana
Al Khobar
08.2022 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Addressed customer feedback and complaints to maximize satisfaction.
Head Housekeeping Attendant
Centro Corniche Al Khobar By Rotana
11.2020 - 07.2022
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Kept building entryway glass clean and polished for professional presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Supported team members during peak periods, fostering a cohesive and productive work environment.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Handled requests for extra linens, toiletries, and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Relieving supervisor on supervisor's day off.
Room Attendant
Centro Waha Riyadh by Rotana
04.2018 - 10.2020
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Self Employed
Self Employed
11.2013 - 03.2018
Office Assistant
Abu Dhabi National Hotel
09.2004 - 10.2013
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Higher Secondary Certificate (HSC) - Arts
Bangladesh Open University
Gazipur, Bangladesh 11.2013 - 03.2015
High School Diploma -
Mahichail High School
Mahichail, Comilla, Bangladesh 04.2001 -
Skills
Cleaning practices
Task assignment
Department coordination
Ordering cleaning supplies
Housekeeping knowledge
Staff Training and Development
Customer Service
Performance Improvements
Chemical Handling
Training and mentoring
Cleaning and sanitation
Health and safety compliance
Report Generation
Vacuuming and sweeping
Staff Scheduling
Additional Information
Got Training for Head Housekeeping Supervisor.
Hobbies
Playing Cricket
Visit New Place
Timeline
[Masterclass Program] - Centro Corniche Al Khobar By Rotana
07-2024
[On Job Training Certificate] Centro Corniche Al Khobar By Rotana
06-2024
[Science of Cleaning, Product Application & Safety of Chemical Handling], [ECOLAB]
12-2023
Housekeeping Supervisor
Centro Corniche Al Khobar by Rotana
08.2022 - Current
Head Housekeeping Attendant
Centro Corniche Al Khobar By Rotana
11.2020 - 07.2022
Room Attendant
Centro Waha Riyadh by Rotana
04.2018 - 10.2020
Self Employed
Self Employed
11.2013 - 03.2018
Higher Secondary Certificate (HSC) - Arts
Bangladesh Open University
11.2013 - 03.2015
Office Assistant
Abu Dhabi National Hotel
09.2004 - 10.2013
High School Diploma -
Mahichail High School
04.2001 -
Certification
[Science of Cleaning, Product Application & Safety of Chemical Handling], [ECOLAB]
Languages
English
Upper intermediate (B2)
Arabic
Upper intermediate (B2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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