MD QAMAR KHAN

Ø 1th November 2022: current

· Plant Machinery and Vehicle Maintenance coordinator

Nesma & Partners Contracting Co. Ltd, Sharma, Saudi Arabia.

· Experienced in plant vehicle and heavy equipment Maintains and repairs electrical and mechanical systems, helps with emergency maintenance, meets maintenance goals, and schedules preventative maintenance.

. Keep accurate daily work records and reporting any issues including major repairs

. To maintain records in the system, which are necessary for repairs of equipment

. Perform other duties as directed by the workshop Manager.

Creation of punch lists, inspect and report on completed maintenance tasks

. Ensure parts are ordered in a timely manner and stock is kept at required levels and fully accounted for.

· Perform work orders, perform scheduled maintenance, conduct tests, and oversee repair of equipment

· Maintain vehicle fleet, including ordering, repairing, maintaining, and replacing vehicles with safe, secure, and fuel-efficient vehicles

· Manage and maintain vehicle records & workshop Progress reports.

· Maintain a database of equipment, supplies, and inventory.

· Keep records of vehicles and equipment Maintenance reports based on findings while inspection and present to the Fleet Manager/Project Manager.

· Make the warranty report of vehicle & Equipment & update Project Engineer/Manager.

· Perform other duties as assigned by the senior management

· Maintain contact with clients and customers to ensure that they are satisfied with services rendered

· Meet with department Engineer monthly to discuss problems, create solutions, and share success stories

. All related administration is completed to an accurate standard.

· Ensure accurate & timely processing of all job card write-ups and job completion status on DMS

. Pass all completed jobs to service costing / warranty / administration for invoicing whilst ensuring all work hours expended have been documented

. Ensure delivery of customers' vehicles on time

· Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed

· Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

· Preparing product failure report & warranty claim.

· Handle and manage softly the minor complain and irritants with the customer.

· Ensure customer satisfaction at the highest level through effective services and repair.

· Maintaining positive customer relationship to ensure repeat business.

· Make monthly earning report and submit to company CEO.

.Workshop Progress report & customer satisfaction report submit to Area Head Manager

. Prepare workshop Annual Performance Audit & submit to ASM.

· Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve goals.