MD REAZ HASAN
Summary
Hospitality leader with strong business acumen and extensive operations experience. Proven track record in achieving performance targets through effective management and strategic planning. Skilled in process improvement, team collaboration, and fostering accountability. Adaptable professional focused on operational efficiency and measurable outcomes.
Overview
17
17
years of professional experience
Work History
Quality Conversion Manager
InterContinental Durrat Al Riyadh Resort & Spa
05.2022 - Current
- Spearheaded the resort's conversion into an InterContinental property by establishing brand compliance across PMS, RMS, crisis protocols, digital assets, signage, and marketing.
- Successfully led the resort through three consecutive quality audits , consistently upholding IHG standards and brand excellence.
- Acted as Revenue Manager, implementing dynamic pricing strategies and helping the hotel exceed its 2025 budget through targeted yielding and option-focused revenue initiatives.
- Elevated guest experience by leading the development of comprehensive family entertainment , including launching a signature mascot character, enhancing Kids Club offerings, and introducing new recreational activities such as padel.
- Collaborated with department heads to implement IHG True Hospitality standards, driving GL, loyalty engagement, and operational efficiency through tools like Concerto.
- Championed the launch of the Inspire Incredible brand culture and introduced the first authentic HARNN Thai Spa in Saudi Arabia, cementing the resort's position as a wellness destination.
Front Office Manager
InterContinental Dhaka
09.2018 - 09.2021
- In-charge Room Operation & Managing team of 80 Direct reports in a 226 room's Luxury hotel property
- Achieved target of Hotel Guest Love metrics, loyalty drive & Successfully Passing the Quality Audit.
- Managed, trained and developed front office staff to consistently exceed individual performance metrics.
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
Front Office Manager & In-Charge of LP
Four Points By Sheraton Dhaka
09.2016 - 08.2018
- Managed 50 staff across 149 rooms in two buildings within 1 KM radius.
- Achieved K goal for guestVoice focusing on Arrival, Departure and Elite scores.
- Secured 4 awards from Marriott International by meeting targets.
- Led conversion from Starwood to Marriott successfully.
- Promoted continuous improvement through problem-solving and operational suggestions.
Manager
Amari Dhaka
04.2016 - 08.2016
- Implementation of the SOP and service cultures in the hotel
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Guest Service Agent (Acting Duty Manager)
The Westin
02.2010 - 03.2016
- 3 times Employee of the month
- Highest Enroller award for loyalty enrollment
- Highest Up seller award for up sale
- Special assignment to Westin Workout for reset up, where assisting hotel to generate extra BDT 5M in 1 month
F&B Positions, The Westin
08.2008 - 01.2010
Education
Masters - Political Science
Govt. Titumir College
01.2015
Diploma - Hotel Management, Front Office Operations, F&B, Service, Bakery and Pastry Production, F&B Production, Housekeeping, Maintenance, Sales & Marketing, Supervisory
National Hotel And Tourism Training Institute
01.2008
Skills
- Strategic leadership
- Rooms Division
- Brand management and customer loyalty
- Leading Quality Matrix
- Risk assessment
- Training Management
- Revenue Management
- Pre-opening operational planning
- Budgeting
Languages
English - Fluent
Bengali - Native
Hindi - Intermediate
Urdu - Intermediate
Hobbies and Interests
Meeting new peoples and learn the cultures, Traveling, Cycling, Science and Technology & Geography, Books Reading
Accomplishments
- Won APEC Region Awards for Hotel of Yearly Highest Enrollment Versus Goal for 2017 enrollments with quarterly awards of Q1, Q2 & Q3.
- Success story published in SPG Newsletter 2017
- Leading Westin Workout projects delivering outstanding result of BDT 5 M in March 2015.
Core Qualification
- Leadership, Hospitality expertise, Hotel Operations management, Rooms Management, Quality audits compliance, PMS Software Expert, Service upselling, Guest booking management, Funds and budget management, Guest complaint management, Staff performance reviews, Security strategy, Guest relations, Training and mentorship, Pre-Opening, Conversion, Social Media Marketing
Timeline
Quality Conversion Manager
InterContinental Durrat Al Riyadh Resort & Spa
05.2022 - Current
Front Office Manager
InterContinental Dhaka
09.2018 - 09.2021
Front Office Manager & In-Charge of LP
Four Points By Sheraton Dhaka
09.2016 - 08.2018
Manager
Amari Dhaka
04.2016 - 08.2016
Guest Service Agent (Acting Duty Manager)
The Westin
02.2010 - 03.2016
F&B Positions, The Westin
08.2008 - 01.2010
Masters - Political Science
Govt. Titumir College
Diploma - Hotel Management, Front Office Operations, F&B, Service, Bakery and Pastry Production, F&B Production, Housekeeping, Maintenance, Sales & Marketing, Supervisory
National Hotel And Tourism Training Institute
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