Md Saif Ali
Jeddah,Saudi Arabia
Summary
Accomplished professional with extensive expertise in sales forecasting, data interpretation, and strategic planning. Demonstrates exceptional skills in staff performance evaluations, employee scheduling, and product quality review. Proven track record in HSE compliance, recruitment and training, and staff development. Adept at decision making, point of sale systems management, and restaurant marketing strategies. Committed to enhancing profit margins through creative thinking and effective cost-controls. Career goal: to leverage comprehensive business acumen to drive operational excellence in a dynamic environment.
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Restaurant Manager with proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams. History developing underperforming restaurants into reputable, profitable businesses.
Talented leader offering over 4 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Driven individual with expertise in team leadership and customer service, along with strong organisational and communication skills. Proven ability to manage operations smoothly while enhancing guest satisfaction. Committed to fostering productive work environment and elevating restaurant standards.
Dedicated Restaurant Manager with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.
Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Dedicated Restaurant Manager with 4 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant manager
Olayan Food Services
Jeddah, Saudi Arabia
06.2021 - Current
- Created team building initiatives to encourage upselling and meet revenue targets.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Developed menus with strict cost controls to maximise restaurant profits.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Streamlined staff rotas to optimise efficiency.
- Led by example in providing customers with attentive, professional restaurant service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Innovated promotional strategies, raised brand awareness in local community.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Ensured compliance to health and safety regulations for safe dining environment.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Trained new team members, enhanced service quality.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Managed daily operations for smooth restaurant functioning.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Delivered high-quality results within budget and timeframe targets.
- Forecasted sales trends to plan team resourcing.
- Increased revenue by upselling and recommending products.
- Served customers to drive sales and deliver top-quality experiences.
- Applied positive customer service approach to increase satisfaction levels.
Education
Diploma in Hotel Management - Bsc
University Of Mumbai
India 03.2013 - 04.2016
Skills
- Sales forecasting
- Data interpretation
- Time efficiency
- Strategic planning
- Staff performance evaluations
- Employee scheduling
- Product quality review
- Health, safety and environment (HSE) compliance
- Recruitment and training
- Staff training and development
- Decision making
- Point of sale systems
- Performance evaluations
- Restaurant marketing
- Menu planning
- Supply ordering
- Payroll and scheduling
- Menu development
- Project budgeting
- Employee management
- Profit margin enhancement
- Creative thinking
- Staff scheduling
- Computer literacy
- Business acumen
- Restaurant marketing strategies
- Staff development and mentoring
- Inventory control
- Staff recruitment and training
- Marketing and promotion
- Inventory management
- Cost-controls
- Shift scheduling
- Customer service excellence
- External recruitment
- Training
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Affiliations
- Reading Books
Accomplishments
Best Manager
Timeline
Restaurant manager
Olayan Food Services
06.2021 - Current
Diploma in Hotel Management - Bsc
University Of Mumbai
03.2013 - 04.2016
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