Md Sariful Rain

• Learned cocktail preparation techniques and drink recipes to enhance customer satisfaction.
• Assisted in maintaining cleanliness and organization of bar area for efficient service.
• Collaborated with team members to ensure timely order fulfillment during peak hours.
• Developed knowledge of beverage ingredients and garnishes to elevate drink presentation.
• Engaged with customers to provide recommendations, fostering positive experiences and repeat business.
• Supported inventory management by tracking stock levels and assisting with replenishment orders.
• Adapted quickly to changing customer demands, ensuring consistent service quality under pressure.
• Built relationships with vendors to manage orders and negotiate costs.
• Completed requisitions to maintain required stock par levels.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Helped management plan and serve bar menu exceeding customer expectations.
• Prepared garnishes by evenly slicing and pitting fruits.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Assisted with inventorying beverage stock and bar supplies.
• Upheld strict regulations for safe alcohol service and food safety.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.

Improved team morale and efficiency, leading by example and offering support during peak hours.

• Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
• Managed dining room operations, coordinating staff to maintain efficient service flow and optimal guest experience.
• Trained new team members on service protocols and menu knowledge, fostering a collaborative work environment.
• Implemented inventory management practices to minimize waste and ensure availability of menu items during peak hours.
• Oversaw table assignments and reservations, balancing workload among staff to enhance operational efficiency.
• Assisted in conflict resolution between guests and staff, maintaining professionalism under pressure while ensuring satisfaction.
• Conducted pre-service meetings to review daily specials, enhancing team preparedness and improving overall service delivery.
• Collaborated with kitchen staff to communicate special requests and dietary restrictions, ensuring accurate meal preparation.
• Showed high-level understanding of fine dining standards and practices.
• Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
• Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
• Completed restaurant opening and closing functions that included POS report generation.
• Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
• Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
• Implemented upselling strategies that contributed to increased average check size per guest.
• Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
• Maintained updated inventory of alcoholic beverages and serving supplies.
• Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
• Coordinated foodservice operations between kitchen staff and dining room servers.
• Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
• Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
• Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
• Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
• Coordinated dining room staff schedules to provide adequate floor coverage.
• Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
• Conducted interactive server training exercises that included Type and Type service scenarios.
• Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
• Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
• Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
• Streamlined table turnover process for increased efficiency and revenue generation.
• Maximized revenue during peak hours by efficiently managing table assignments and reservations.
• Assisted in inventory management by tracking supplies and placing orders as needed.
• Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
• Trained and managed dining room staff with diverse service backgrounds.
• Monitored staff performance to ensure consistent excellence in service delivery.
• Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
• Addressed diners' Type or Type complaints and provided recommendations for resolution.
• Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
• Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
• Developed rapport with regular patrons, fostering loyalty and repeat business.
• Stayed up-to-date on menu changes to help customers make food choices.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Trained staff members on use of POS system.
• Supervised server staff and simultaneously served personal section of tables.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Managed food resources, memorized orders, and coordinated customer service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Inspected dishes and utensils for cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Prepared specialty desserts for customers for special occasions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.

• Trained new waitstaff on menu knowledge and customer service standards.
• Enhanced team efficiency through effective communication and collaborative training sessions.
• Developed onboarding materials to streamline training processes for new employees.
• Monitored staff performance, providing constructive feedback to improve service quality.
• Implemented best practices for maintaining cleanliness and organization in dining areas.
• Assisted management in scheduling shifts to optimize staff coverage during peak hours.
• Facilitated ongoing training workshops to reinforce skills and address service challenges.
• Cultivated a positive work environment, encouraging teamwork and high morale among staff.
• Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
• Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
• Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
• Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
• Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Used Software to design training for Type employees and increase company retention and productivity rates Number%.
• Designed and delivered web-based, self-directed learning materials.
• Trained and mentored Number new personnel hired to fulfill various roles.
• Worked with vendors to customize courseware to accommodate business needs.
• Facilitated virtual, in-person and blended learning sessions.
• Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
• Analyzed and evaluated training effectiveness and program outcomes.
• Created and oversaw Type training programs for operations.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Developed and implemented successful onboarding program.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
• Built and maintained professional relationships with vendors and suppliers.
• Provided coaching and mentoring to employees.
• Established and maintained quality control standards.
• Developed job-specific competencies and performance standards.
• Utilized effective communication techniques to support server learning and comprehension.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Monitored new server performance and offered continuous support throughout training period.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Provided feedback and guidance to help servers develop industry skills and knowledge.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
• Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
• Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
• Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
• Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
• Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
• Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
• Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
• Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
• Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.