MD Zahidul Islam Rifat
Riyadh,SAUDIA ARABIA
Summary
Results-driven Team Leader with a strong background in managing warehouse operations. Skilled in training staff to boost productivity and efficiency while implementing inventory control systems to enhance accuracy. Previous experience as a Sales Assistant refined customer service capabilities and supported sales objectives. Committed to utilising leadership skills to foster team success.
Overview
4
4
years of professional experience
Work History
Team Leader
CAREEM
Riyadh, Saudia Arabia
2025.04 - Current
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Led warehouse team in daily operations to optimise productivity and meet dispatch deadlines.
- Used excellent leadership skills to maintain smooth, efficient and proactive operations which increased profits and team motivation.
- Trained, guided and evaluated warehouse workers, increasing performance and productivity rates.
- Mentored and developed team members in picking techniques, optimising overall team performance.
- Trained new staff on warehouse procedures, equipment use, and health and safety regulations.
- Led staff training sessions on warehouse equipment and safety protocols, enhancing team skills and knowledge.
- Planned operational labour resources and optimised deployment to maximise productivity.
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency.
- Facilitated regular team meetings to discuss targets, performance, and opportunities for improvement.
- Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.
- Implemented inventory control systems to reduce stock discrepancies and improve order accuracy.
- Coordinated efficient stock management practices, minimising waste and maximising space utilisation.
- Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain inventory integrity.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Performed daily inspection of warehouse grounds for security and safety.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Performed disciplinary and grievance interviews or investigations in line with company policies to prevent escalations.
- Assisted in the hiring of new staff by reviewing CVs, interviewing candidates and the decision making of recruits.
Sales Assistant
Taqbir Labajet
Dubai, UAE
2022.03 - 2024.02
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Provided helpful, attentive sales support to generate positive customer feedback.
Education
Intermediate - Commerce
Dharmaghar Degree College
B.baria2021-01
Skills
- Inventory management
- Staff training
- Team leadership
- Team oversight
Languages
English
Elementary
A2
Urdu
Intermediate
B1
Hindi
Upper Intermediate
B2
Arabic
Intermediate
B1
Timeline
Team Leader
CAREEM
2025.04 - Current
Sales Assistant
Taqbir Labajet
2022.03 - 2024.02
Intermediate - Commerce
Dharmaghar Degree College