Med Abdeljalil Mouhsen

Work History

Co-Founder

Jigger & Tamper, Coffee-Bar.

Jeddah, Saudi Arabia

04.2021 - Current

ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.
manage the design, planning, costing and pricing of menus
manage and co-ordinate food and drinks/beverages preparation
quality management of food and drinks/beverages
investigate and resolve customer complaints
effective liaison, support and assistance with the remainder of organisation
allocate workloads to team members
supervise, manage and direct the overall performance of the team
subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
maintaining accurate records and accounts as required and reporting as agreed
set an example for team members of commitment, work ethic and habits and personal character
responsibly use resources and control expenses to operate within budgetary controls
adhere to all organisation policies and procedures

Production Planner

Meg Production

Mecca, Saudi Arabia

11.2020 - 02.2021

Developing production schedules.
Monitoring production processes.
Determining equipment requirements.
Scheduling work shifts.
Monitoring material supplies.
Organizing project paperwork.
Troubleshooting production issues.
Preparing performance reports.

Assistant Manager

Lezzetli, Turkish Restaurant.

Mecca, Saudi Arabia

11.2019 - 10.2020

Manage day-to-day operations of the cafe
Hire and onboard new wait staff and baristas
Train employees on drinks preparation and proper use of coffee equipment
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
Maintain updated records of daily, weekly and monthly revenues and expenses
Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks)
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation

Head Bartender

Palmeraie Country Club.

Bouskoura, Morocco

06.2018 - 05.2019

Training new employees on company procedures and policies
Serving as a liaison between the manager and other staff members
Creating new alcoholic beverages or updating existing recipes based on customer requests
Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles
Managing all bar operations including staff scheduling, inventory, ordering supplies, and creating drink specials
Ensuring that customers receive prompt attention from waitstaff and bartenders
Maintaining cleanliness of bar area and equipment to ensure sanitary conditions for patrons
Determining when to stop serving alcohol to patrons who have had too much to drink
Preparing drink orders for patrons, including mixing beverages and serving them to customers

Business Partner

We Never Close The bar

Marrakech, Morocco

07.2017 - 02.2018

Supervises the mobile bartenders whenever they are out on fieldwork
Provided customers with outstanding service, extending relationships for future business opportunities.
Supervised budgets and timelines, ensuring progress met project scope targets.
Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
In charge of trying out new recipes and blends to promote the company's image
Responsible for ensuring that all equipment are in place and are working in readiness for any field work

Assistant Brand Ambassador

Foods & Goods "MONIN''

Bouskoura, Morocco

06.2016 - 06.2017

Attracted customers through new event concepts and interesting discussion topics.
Promoted brand identity by maintaining consistent visual merchandising through .
Anticipated customer needs, going above and beyond to navigate objections and close sales.
Grew sales revenue in line with personal and team targets.
Train employees on drinks preparation and proper use of coffee equipment

Mixology Bartender

Maison B , Nightclub & lounge.

Casablanca, Morocco

07.2015 - 05.2016

Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Cultivated welcoming atmosphere by warmly greeting customers and establishing strong rapport.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Maintaining a well stocked bar, including all ingredients needed to prepare signature drinks and standard drink orders
Preparing non-alcoholic beverages such as smoothies, coffee, tea, juice, etc. for patrons
Preparing alcoholic drinks by mixing ingredients such as liquor, beer, wine, juice, etc.
Preparing non-alcoholic beverages such as smoothies, coffee, tea, juice, etc. for patrons
Preparing specialty drinks such as margaritas, martinis, daiquiris, etc. according to recipes provided by management
Setting up bar stations with supplies such as glasses, mixers, bottles of liquor, beers on tap, etc.
Maintaining a clean and organized bar area to ensure a safe environment for customers
Consulting with customers on their drink orders to ensure they are served correctly and efficiently
Mixing ingredients in accordance with recipes to create special drinks or cocktails

Bartender

La Bodega, Spanish Restaurant.

Casablanca, Morocco

09.2014 - 06.2015

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Interact with customers, take orders and serve snacks and drinks
Assess customers' needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers' identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations

Barback

La Bodega, Spanish Restaurant.

Casablanca, Morocco

06.2014 - 08.2014

Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Studied bartenders to learn recipes for different mixed cocktails.
Maintained bar stocks, replenishing daily as necessary.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Restaurant Supervisor

La Bodega, Spanish Restaurant.

Casablanca, Morocco

05.2013 - 05.2014

Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
Ensured exceptional health and safety standards by closely monitoring restaurant operations.
Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

Runner

La Bodega, Spanish Restaurant.

Casablanca, Morocco

02.2013 - 04.2013

Anticipated and planned for operational issues to keep things running smoothly.
Delivered friendly, attention and professional customer service while completing tasks.
Prepared spaces for safe and orderly use for range of professionals.
Responded to emergency and urgent issues as reliable team member.
Deliver food orders from the kitchen to customers' tables rapidly and accurately
Act as the contact point between Front of the House and Back of the House staff
Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
Check in with customers and take additional orders or refill water, as needed
Remove dirty dishes and utensils
Answer guests' questions about ingredients and menu items
Inform restaurant staff about customers' feedback or requests (e.g. when they ask for the check)
Make sure families with young children get kids menus and special silverware sets

Car Rental agent

Regalo Car

Casablanca, Morocco

10.2012 - 01.2013

Processing paperwork such as collecting signatures and scanning IDs to ensure compliance with local laws
Communicating with customers to answer questions and address concerns about their reservations or rental vehicles
Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee
Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance, and number of seatbelts
Providing customers with directions to their destinations using maps or other tools such as GPS devices
Explaining local traffic laws and regulations, such as speed limits and fines for parking violations
Arranging for repairs to damaged vehicles or arranging for replacements when vehicles are totalled
Coordinating with auto repair shops to schedule maintenance or repairs for vehicles

Call Centre Representative

Moroccall

Casablanca, Morocco

07.2012 - 10.2012

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Team Worker

McDonald's

Casablanca, Morocco

07.2011 - 10.2011

Prepared products following restaurant, health, and safety standards and procedures.
Warmly greeted customers and proactively reduced wait times.
Packaged menu items into bags or trays and placed drink orders into carriers.
Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
Prepared and packaged orders with precise presentation skills.
Offered exceptional customer service with strong product knowledge.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Prepared products following restaurant, health, and safety standards and procedures.

Summary

Overview

Work History

Co-Founder

Production Planner

Assistant Manager

Head Bartender

Business Partner

Assistant Brand Ambassador

Mixology Bartender

Bartender

Barback

Restaurant Supervisor

Runner

Car Rental agent

Call Centre Representative

Team Worker

Education

High School Diploma - Sports

Economics Sciences

Diploma - Management & Marketing

Skills

Languages

Timeline

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