Megan Goode
Adelaide
Summary
Motivated Customer Service Representative committed to providing high quality service. Positive, infectious personality with excellent interpersonal and relationship building skills, improving customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Sales Consultant /Designer
Toser Design
01.2023 - Current
- Provide design and quote services to customers directly through Showroom traffic and online/telephone enquires.
- Respond to telephone and in-person requests for information.
- Follow up with existing customers to provide additional support and address concerns.
- Provide sales and customer service assistance to walk-in traffic.
- Maintain workflow with Pipedrive CRM
DESIGNER COORDINATOR & SHOWROOM MANAGER
JAG KITCHENS
09.2020 - 01.2023
- Manage all areas of the JAG showroom studio & selection areas
- Manage Designers workload and aid with time management
- Filter incoming enquiries after vetting and allocate Sales leads to designers
- Coordinate supplier visits, designer meetings & client appointments for designers
- Train newly employed designers in all areas of the business
- Provide clear communication & liaise with all staff in the business on day-to-day workflow
- Initiate & coordinate trade seminars including catering
- Designing & costing conceptual kitchens ad hoc to assist with training and sales.
- Managing workflow with Monday.com CRM
- Staff Rosters and Coordinating meetings
PROJECT COORDINATOR
SCOTT SALISBURY HOMES
11.2016 - 09.2020
- Manage, assist, and control the selection process for clients
- Prepare and complete construction documentation using BuildPro Administration system
- Manage contract variations, budgets, and design changes, liaising with clients, Suppliers, and internal staff members
- Ensure that timeframes are adhered to by both clients and internal staff
- Liaise with and obtain necessary information from suppliers and estimators to produce accurate schedules ready for construction
- Provide workflow updates regularly to clients, verbally and written
- Provide creative solutions and offer interior design knowledge
- Maintain a high level of professionalism with all internal and external customers
- Liaise with clients’ financial institutions when required
- Read and interpret plans, take offs and estimates
- Attend site inspections and handovers on a regular basis.
KITCHEN DESIGNER
KITCHENS BY FARQUHAR
11.2007 - 11.2016
- Provide clients with custom made joinery designs for new homes, renovations and additions using Cabware software drawing package
- Inclusive of floorplans, elevations and realistic 3D renders
- Material, joinery hardware and accessory components and colour selections
- Contract management and relationship building with major builders
- Training new staff on procedures
- Trade layout take offs including bulkhead layouts, waste and gas positions, electrical details, and general builder information
- Estimating, cost variations and invoicing
- Onsite inspections with builders and clients.
KITCHEN DESIGNER
KLEENMAID
01.2005 - 11.2007
- Providing joinery designs for Kleenmaid customers from conceptual stage through to full working drawings using 20:20 design package
- Liaising with cabinet makers and product supplier’s to assist with selections on the clients behalf
- General administrative duties
- Hosting and assisting sales consultants with joinery construction knowledge
- Assisting clients with design knowledge, colour and material advice
- General administrative duties and daily showroom maintenance.
Education
DIPLOMA OF INTERIOR DESIGN -
DMIT MARLESTON TAFE
2005
Skills
- Experienced Interior Designer and Project Coordinator with a demonstrated history of working in the Construction Industry & Specialising in Customer Service
- Skilled in Microsoft Office, Customer Service, Sales & Budgeting, Management, and Interior Design Skilled In CRM programs Monday and Pipedrive
Interests
Art, Ceramics, Yoga and Meditation, Food and Cooking
References
Amanda Dorward
Routleys - Sales & Marketing Manager
0402 404 895
Jenny Kemp
Showroom Supervisor
0438 674 151
Dijana Prole
Workflow Manager
0414 585 422
Timeline
Sales Consultant /Designer
Toser Design
01.2023 - Current
DESIGNER COORDINATOR & SHOWROOM MANAGER
JAG KITCHENS
09.2020 - 01.2023
PROJECT COORDINATOR
SCOTT SALISBURY HOMES
11.2016 - 09.2020
KITCHEN DESIGNER
KITCHENS BY FARQUHAR
11.2007 - 11.2016
KITCHEN DESIGNER
KLEENMAID
01.2005 - 11.2007
DIPLOMA OF INTERIOR DESIGN -
DMIT MARLESTON TAFE
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