Megan Packham
Mount Gambier
Summary
Dynamic Customer Service Officer with a proven track record at Services Australia, excelling in complaint resolution and customer relationship management. Adept at enhancing service delivery through effective communication and problem-solving skills, I consistently foster trust and satisfaction among clients while maintaining accurate documentation and performance tracking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Services australia
Mount gambier
03.2025 - Current
- Assisted clients with inquiries regarding services and programs.
- Provided accurate information about eligibility and application processes.
- Guided customers through online service platforms for efficient navigation.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the case management system reliably.
- Collaborated with team members to enhance service delivery and support.
- Educated clients on available resources and support services effectively.
- Maintained up-to-date knowledge of policies and procedures related to services offered.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
Customer Service
Lake city taxis
Mount gambier
02.2020 - 07.2023
- Provided customer service support to existing national accounts.
- Provided excellent customer service to library patrons.
- Provided exceptional customer service throughout entire installation process.
Education
John Pirie Secondary
Port Pirie , SaSkills
- Customer service
- Complaint resolution
- Process documentation
- Resource education
- Customer relationship management
- Service improvement
- Performance tracking
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Trust building
- Conflict handling
- Information protection
Certification
- Cert 3 aged care
References
References available upon request.
Timeline
Customer Service Officer
Services australia
03.2025 - Current
Customer Service
Lake city taxis
02.2020 - 07.2023
John Pirie Secondary