Megan Talley
Adelaide
Summary
With a diverse background encompassing leadership roles in customer service, retail management, and content creation, I bring a versatile skill set to any team. As a former McDonald's cashier team lead and assistant manager at a retail store, I have honed my abilities in customer interaction, task prioritization, time management, problem-solving, and team collaboration. My experience has equipped me with the adaptability and resilience necessary to thrive in dynamic environments. Furthermore, my foray into Twitch streaming has enhanced my communication skills and creative problem-solving abilities. I am eager to leverage my expertise to contribute effectively to your team and drive success in our shared goals.
Overview
9
9
years of professional experience
Work History
Twitch Streamer
Twitch
06.2022 - Current
- Engaged with followers through social media platforms including Twitter, Facebook, Instagram, YouTube.
- Developed a brand identity for my channel through consistent messaging across all digital platforms.
- Provided entertaining commentary while playing various video games, resulting in increased viewer retention rates.
- Ensured smooth streaming sessions by maintaining up-to-date technical equipment and resolving any issues promptly.
Hospitality Worker
Wendy's Milk Bar
05.2024 - 02.2025
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
Kitchen Hand
Hub Tavern
03.2020 - 10.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
Assistant Manager
Cirilla's
10.2017 - 02.2019
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier Team Lead
Mcdonald's
05.2016 - 09.2017
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
Highland High School
Ewing, MO, USA05-2015
Skills
- Operations Management
- Cost Reduction
- Employee Performance Evaluations
- Employee Scheduling
- Time Management
- Problem-solving aptitude
- Professionalism
- Team Collaboration
- Analytical Thinking
- Customer Service
- Engaging personality
Languages
English
Native or Bilingual
Timeline
Hospitality Worker
Wendy's Milk Bar
05.2024 - 02.2025
Twitch Streamer
Twitch
06.2022 - Current
Kitchen Hand
Hub Tavern
03.2020 - 10.2023
Assistant Manager
Cirilla's
10.2017 - 02.2019
Cashier Team Lead
Mcdonald's
05.2016 - 09.2017
High School Diploma -
Highland High School
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