Mehdi Boumlal
Riyadh,KSA
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work history
Restaurant manager
300F Smokehouse
Riyadh , Saudi Arabia
09.2024 - 10.2025
- Managed daily operations for smooth restaurant functioning.
- Increased table turnover rate with efficient floor management.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored stock levels regularly, minimized waste and over-ordering incidents.
Restaurant floor manager
Thor Restaurant
Muscat , Oman
01.2022 - 07.2024
- Developed weekly work schedules, ensuring full coverage during peak hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Improved team efficiency with regular training sessions.
- Maintained cleanliness standards, promoting an inviting dining atmosphere.
- Managed reservations efficiently to avoid overbooking or underutilisation of space.
- Built strong relationships with vendors to ensure supply consistency.
- Coordinated with kitchen staff to ensure timely food preparation.
- Monitored cash handling procedures, reducing discrepancies in financial reports.
- Oversaw daily floor operations, ensuring a high level of service quality.
Restaurant Supervisor
Change Burger and More
01.2020 - 01.2022
- Establish methods to meet work schedules.
- Supervise and co-ordinate activities of staff who prepare and portion food.
- Train staff in job duties, sanitation and safety procedures.
- Estimate and order ingredients and supplies.
- Hire food service staff.
- Prepare budget and cost estimates.
- Address customers' complaints or concerns.
- Prepare and submit reports.
- Provide excellent service.
- Supervise and check assembly of trays.
- Supervise and check delivery of food trolleys.
- Establish work schedules.
Restaurant Waiter
Change Burger and More
01.2019 - 01.2020
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
- Inform customers about the day's special.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
Education
Diploma - Management
Ofppt
Rabat, MoroccoHigh School - Human Sciences
Prince Moulay Abdellah High School
Skhirat, MoroccoSkills
- Communication excellence
- Efficient organizer
- P and L accountability
- Operations management
- Cost control expertise
- Product quality review
- Staff performance evaluations
- Passion for customer satisfaction
Languages
Arabic
Native
English
Advanced
French
Advanced
Timeline
Restaurant manager
300F Smokehouse
09.2024 - 10.2025
Restaurant floor manager
Thor Restaurant
01.2022 - 07.2024
Restaurant Supervisor
Change Burger and More
01.2020 - 01.2022
Restaurant Waiter
Change Burger and More
01.2019 - 01.2020
High School - Human Sciences
Prince Moulay Abdellah High School
Diploma - Management
Ofppt